Eslam Hasaballah Email & Phone Number

Doha, Qatar

• Review and analyze retail finance applications (Personal, vehicles and credit card applications)• Evaluating credit risk by gathering and analyzing financial data of finance applicants• Presenting the findings of analyzes to managers to determine the borrowers’ ability to repay• Identifying discrepancies and variances in credit files and reconciling them• Conducting research to identify repayment sources, earnings, capital adequacy, asset quality, re-financing, collateral protection, and guarantees of clients.• Analyze client records and using the data to recommend payment plans.

Doha, Qatar

• Developing -from scratch- a database application to combine all finance cases from different channels.• Using the aforementioned database ensures the Distribution and organization of workflow among credit review team.• Generate complex reports with any specific date range and criteria as requested by upper management.• Live TAT and case processing reports monitored by the management.• Co-ordination of the credit review team to work collectively and efficiently.• Managing all stationary needs and resources in the department.• Maintains continuity and coordination of work flow by documenting and communicating needed actions to management , discovering irregularities

Qatar

• Serve as liaison between Call center, management and customer to improve customer service and business productivity.• Analyze customer complaints and provide appropriate corrective actions. Assist directly or route customers to the appropriate personnel for assistance.• Ensure customer satisfaction by meeting customer needs in courteous and timely manner.• Track, follow-up and resolve customer’s outstanding issues in a timely fashion.• Prepare documentation and reports on routine customer correspondence for future reference purpose.• Communicate customer feedback to technical and marketing teams in order to develop processes for better serving customers.• Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.

Doha, Qatar

• Answer questions about the product details, the bank, and issues with account for the customers.• Assist customers with technical issues experienced with website and escalate any issues to management.• Perform basic account maintenance activities.• Meet Quality Assurance Requirements and other key performance metrics.• Answer customer’s inquiries about Debit / credit cards transactions.

B.Sc In Commerce, Accounting, Good

Education record