Conduct business analysis and requirements gathering sessions with clients to identify their needs and challenges.• Work with development teams to ensure the delivery of high-quality solutions that meet client requirements.• Provide subject matter expertise and support to clients during the implementation and post-implementation phases• Ensure client satisfaction by regularly monitoring project progress and addressing any issues or concerns.• Collaborate with other teams to continuously improve our product offerings and services.• Participate in sales activities, including presentations and demonstrations, to prospective clients.

• Prioritize test objectives and functions, create traceability matrix, test plan and test report• Work in collaboration with the Product owner to prioritize the test stories• Analyze functional and technical specifications into test requirements• Lead and coach junior staff, by helping to make decisions, solve problems and set goals, provide feedback on testing-related tasks, delegate and assigns testing responsibilities

• Create, oversee, and execute customized multi-channel CRM programs.• Implement CRM strategies that promote personalization, customer acquisition, retention, and ultimately loyalty.• Participated in customer experience improvement programs in different areas such as customer digital onboarding, billing and payments operations• Evaluated business initiatives from a customer point of view to facilitate a clearly articulated E2E customer proposition using Agile methodologies • Coordinate bi-weekly Design Thinking Factory interdepartmental growth workshops• Estimated, prioritized and planned UAT activities

Provided and developed preliminarily technical analysis and guidelines for detected field issues along for test environment Collaborated with QA Engineers to develop effective strategies and test plans for Samsung MEA region Follow-up market issues/incidents in coordination with region customer service department and Samsung R&D centerManual and Automated Testing new emerging technologies and verifying compatibility and interoperability of Samsung products with MEA telecom operatorsIdentified, analyses and documented defects using Jira defect tracking systems.

Establish and develop formal Quality processes, ensuring that the team is following industry-accepted best practices.Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.Lead and mentor Quality team members, on site and off-shore Develop employee-training programs, counseling and continually assessing training program effectivenessHighlights: Project Coordinator for AHT Etisalat outsourcing project, Achieved 100% of required KPIs and Etisalat Top Performer