Essence Murray Email & Phone Number

Lansing, Michigan, United States

Rockford, Michigan

Rockford, Mi

Greater Grand Rapids, Michigan Area

• Cash allocation and reconciliation• Investigate and resolve billing discrepancies• Alert appropriate management levels, internal departments, and external 3rd parties to all problems and out of balance conditions identified. Follows through on all out of balance conditions to ensure full and timely resolution• Identify and recommend opportunities to improve reconciliation processes for greater operational efficiency, as well as improvement opportunities for other processing areas… Show more • Cash allocation and reconciliation• Investigate and resolve billing discrepancies• Alert appropriate management levels, internal departments, and external 3rd parties to all problems and out of balance conditions identified. Follows through on all out of balance conditions to ensure full and timely resolution• Identify and recommend opportunities to improve reconciliation processes for greater operational efficiency, as well as improvement opportunities for other processing areas to minimize risk of error and research time• Handle disputed accounts and negotiates to bring payment into line with terms• Work with Corporate Offices (G6 Hospitality, Extended Stay Americas, Drury Hotels, BookingPal, Leisure Link & La Quinta Management) to resolve reservation and payment differences• Act as a mentor to tenured and less experienced credit controllers in terms of how to be organized in the workplace, how to be structured in their daily work routine and provide support & encouragement on achieving their personal/professional goals Show less

Greater Grand Rapids, Michigan Area

• Monitored overdue debtors, identified and actioned significant collection risk issues and improve KPIs• Contacted customers regarding overdue accounts to settle balances immediately in full• Ensured that allocation issues were handled satisfactorily by working closely with the Accounting Team• Drove and monitored daily Credit Control activities (including debtor administration)• Liaised with collection agencies to forward delinquent accounts to their offices• Assisted in… Show more • Monitored overdue debtors, identified and actioned significant collection risk issues and improve KPIs• Contacted customers regarding overdue accounts to settle balances immediately in full• Ensured that allocation issues were handled satisfactorily by working closely with the Accounting Team• Drove and monitored daily Credit Control activities (including debtor administration)• Liaised with collection agencies to forward delinquent accounts to their offices• Assisted in onboarding process for new employees: trained them in payment methods & best practices Show less

Muskegon, Mi

• Assigned to manage purchase order requests for accounts with up to a million dollars annual sales• Received purchase orders and entered into SAP and Eagle Software• Tracked customer orders, provided status updates and shipment notifications• Worked with Accounts Receivable department to determine credit holds and limit adjustments• Selected as an agent to represent urgent client orders while working on an on-call basis

Muskegon, Mi

• Worked aging activity for 90+ outstanding accounts, averaging 50-100 collection calls per day• Established payment arrangements, including setup of Cash In Advance customer accounts• Posted cash applications• Matched and coded accounts payable invoices and entered into AccPac accounting software• Called on business customers like GE Aviation, Hawker Beechcraft, Rolls Royce, in addition to small business owners in an effort to collect on past due accounts• Reviewed previous… Show more • Worked aging activity for 90+ outstanding accounts, averaging 50-100 collection calls per day• Established payment arrangements, including setup of Cash In Advance customer accounts• Posted cash applications• Matched and coded accounts payable invoices and entered into AccPac accounting software• Called on business customers like GE Aviation, Hawker Beechcraft, Rolls Royce, in addition to small business owners in an effort to collect on past due accounts• Reviewed previous collection attempts and documented additional activities• Prepared Excel spreadsheets used for bad debt reporting Show less