Please complete the CAPTCHA to continue
@qualtrics.com
✓
3 phones found area 919
✓
LinkedIn matched
A concise factual answer block for searchers comparing this professional profile.
Erica Mancuso is listed as Healthcare Technology | B2B SaaS | PMP | Services Strategy and Leadership at Qualtrics, based in United States, United States, United States. AeroLeads shows a work email signal at qualtrics.com, phone signal with area code 919, and a matched LinkedIn profile for Erica Mancuso.
Erica Mancuso previously worked as Professional Services Practice Manager, Healthcare at Qualtrics and Vice President Customer Experience at Rx Redefined. Erica Mancuso holds Master Of Business Administration - Mba from North Carolina State University.
This section adds company-level context without repeating Erica Mancuso's masked contact details.
AeroLeads found 1 current-domain work email signal for Erica Mancuso. Compare company email patterns before reaching out.
I am a services executive with over 20 years of experience building and leading implementation, professional services, and customer support teams for B2B SaaS companies in healthcare. Having started my career with an early stage SaaS start-up, I know what it takes to build high-performing services and support teams. With this expertise, I have established the services strategy and structure at 3 high growth startups and large, mature companies alike. I constantly learn from customers about what drives value and can turn this qualitative and quantitative data into strategies and action plans that produce results for both my customers and my company. A natural connector, I constantly break down cross-functional silos to remove friction and drive strategic outcomes. I bring together people, process, and technology to improve efficiency, increase speed to value, and reduce costs. As a recognized customer experience thought leader, I regularly contribute to industry blogs and conferences as an author and speaker.
Listed skills include Saas, Cross Functional Team Leadership, Project Management, Crm, and 46 others.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Provo, UT And Seattle, WA, US
Qualtrics is a leading software platform that empowers brands to transform insights into actionable strategies to enhance customer experience. As the Professional Services Practice Leader, I am responsible for service delivery outcomes for the healthcare customer unit. My focus is on building a high-quality delivery model that drives improvements in.
Arroyo Grande, California, US
Rx Redefined is a seed-stage startup providing a platform for physicians to directly manage the distribution of medical supplies to their patients. As the Vice President of Customer Experience, I doubled the size of our team and led our implementation, customer support, nurse navigation, revenue cycle management, and customer success teams to prepare for.
Plano, TX, US
nThrive combines technology, analytics, and services to help hospitals and health care facilities improve revenue cycle management outcomes. As part of the service transformation team, I championed client experience transformation initiatives and developed premium service offers that resulted in revenue retention and growth. I led a cross-functional voice.
New York, US
Straightaway Health Careers is a start-up incubated by Bertelsmann that prevents shortages for high demand healthcare jobs via a recruiting, e-learning, and retention SaaS product. Part of senior leadership team, I was responsible for the development of overall post-sale client strategy, including implementation, support, account management, and regulatory.
Medfusion (part of Intuit between 2010-2013) was the pioneer in the patient portal industry, which laid the foundation for today's patient portals and telehealth companies. I stepped in as the Director of Support following a critical business transaction and was immediately challenged with rebuilding the team. I took CSAT from 40% to 98% and helped improve.
Mountain View, California, US
Intuit acquired Medfusion in 2010. In this role, I drove key scalability initiatives for implementation and training teams in preparation for a partnership that would triple client volume. With our product development team, I defined product requirements for customer facing self-provisioning application to deliver speed to value, including cloning and.
I joined Medfusion as employee #10 and built the implementation, support, and success functions. Though I started as an individual contributor responsible for implementation and ongoing support, I quickly grew into a leadership role where I established and managed the teams that deployed patient portals, trained customers, and ensured product adoption and.
Other employees you can reach at qualtrics.com. View company contacts →
Tina Seo
Colleague at Qualtrics
Seattle, Washington, United States, United States
View →
CH
Christian Heinrich Vásquez
Colleague at Qualtrics
Mexico City, Mexico, Mexico
View →
RW
Richard Warren Hooper
Colleague at Qualtrics
Falls Church, Virginia, United States, United States
View →
MN
Matthew Neale
Colleague at Qualtrics
Brisbane City, Queensland, Australia, Australia
View →
AM
Ana Mazallo
Colleague at Qualtrics
United States, United States
View →
ND
Natalie Dalone
Colleague at Qualtrics
Fairfax, Virginia, United States, United States
View →
BE
Brittanie Eraso
Colleague at Qualtrics
Provo, Utah, United States, United States
View →
JL
John Locke
Colleague at Qualtrics
Albufeira, Faro, Portugal, Portugal
View →
PW
Paige Williams
Colleague at Qualtrics
Leesburg, Virginia, United States, United States
View →
CM
Chang Moon
Colleague at Qualtrics
Seoul Incheon Metropolitan Area, Korea, Republic Of
View →
Quick answers generated from the profile data available on this page.
Erica Mancuso works for Qualtrics.
Erica Mancuso is listed as Healthcare Technology | B2B SaaS | PMP | Services Strategy and Leadership at Qualtrics.
AeroLeads has found 1 work email signal at @qualtrics.com for Erica Mancuso at Qualtrics.
AeroLeads has found 3 phone signal(s) with area code 919 for Erica Mancuso at Qualtrics.
Erica Mancuso is based in United States, United States, United States while working with Qualtrics.
Erica Mancuso has worked for Qualtrics, Rx Redefined, Nthrive, Bertelsmann Education Group, and Medfusion Inc..
Erica Mancuso's colleagues at Qualtrics include Tina Seo, Christian Heinrich Vásquez, Richard Warren Hooper, Matthew Neale, and Ana Mazallo.
You can use AeroLeads to view verified contact signals for Erica Mancuso at Qualtrics, including work email, phone, and LinkedIn data when available.
Erica Mancuso holds Master Of Business Administration - Mba from North Carolina State University.
Erica Mancuso is listed with skills including Saas, Cross Functional Team Leadership, Project Management, Crm, Salesforce.Com, Management, Process Improvement, and Team Leadership.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contacts