Eric Mccormick Email & Phone Number

San Antonio, Texas Area

* Responsible for all aspects of project management to ensure delivery of strategic programs that meet time, scope and budget while managing risk to the organization* Build relationships with senior leadership and lines of business across the organization to identify existing service offerings or initiatives that could be leveraged to meet project objective * Develop dashboards and key performance indictors to monitor and measure success of initiative* Provide leadership, set direction and develop engagement for diversity and inclusion member community

San Antonio, Texas Area

* Collaboration with senior leadership, leverage analysis, best practices, methodologies and experience to identify, define, execute and influence business strategies, planning, processes and solutions across business groups * Managed direct and indirect reporting of four managers and 40 business analysts’ in a multi-site organization * Responsible for leading the annual budget and business planning process* Collaborated with senior leadership, leverage analysis, best practices, methodologies and experience to identify, define, execute and influence business strategies, planning, processes and solutions across business groups * Established governance and decision-making models for large scale programs of work; ensure proper sponsorship, program delivery teams, procurement and coordination of business resources* Partnered with IT for full cycle of business system implementations and enhancements* Prepared the organization for significant change by developing and implementing change management programs; including training deployment, user adoption, communication and engagement strategies * Responsible for business analysis and project management across lines of business with varying level of cost and complexity * Developed credibility and build relationships with leadership, senior program managers, and project offices* Led the development and implementation of project office training tools, templates, capacity and forecasting methodologies * Sponsored, led and managed budget for site-wide activities committee focused on increasing engagement for 1,400 associates through organized events* Established governance and decision-making models for large scale programs of work

San Antonio, Texas Area

* Led 8-10 front line managers, and 100 customer contact representatives* Managed day-to-day contact center and processing operations ensuring an exceptional client experience through superior service delivery, timely issue resolution and measurement of key indicators * Created, executed and measured strategic planning objectives in alignment with organizational priorities

* Oversaw daily operations of new business, policy change and reinstatement processing teams* Led the development of processing standards for Sarbanes Oxley internal and external audit team

Kansas City, Missouri Area

* Led and facilitated organizational changes during mergers/acquisitions, corporate restructuring and system conversions leading to a 40% reduction in staffing requirements * Responsible for the closure and integration of Kansas City, MO processing operation and building two upstart sites in Houston, TX and Jersey City, NJ* Held self and others accountable for demonstrating the highest service and quality standards and monitored outcomes through key performance indicators and the development of strategic plans leveraging corporate and customer input* Prepared staffing forecasts and participated in the annual budget planning process* Leveraged new and existing technologies for control enhancements, business process improvements, and workflow efficiencies, which reduced staffing requirements 10% year over year * Demonstrated guardianship responsibility through risk mitigation and development of indicator reports significantly reducing corporate losses by 75%* Managed the logistics and $200K budget for planning conferences attended by senior leadership from top client relationships