Eric Mccormick Email & Phone Number

San Antonio, Texas Area

* Responsible for all aspects of project management to ensure delivery of strategic programs that meet time, scope and budget while managing risk to the organization* Build relationships with senior leadership and lines of business across the organization to identify existing service offerings or initiatives that could be leveraged to meet project.

San Antonio, Texas Area

* Collaboration with senior leadership, leverage analysis, best practices, methodologies and experience to identify, define, execute and influence business strategies, planning, processes and solutions across business groups * Managed direct and indirect reporting of four managers and 40 business analysts’ in a multi-site organization * Responsible for.

San Antonio, Texas Area

* Led 8-10 front line managers, and 100 customer contact representatives* Managed day-to-day contact center and processing operations ensuring an exceptional client experience through superior service delivery, timely issue resolution and measurement of key indicators * Created, executed and measured strategic planning objectives in alignment with.

* Oversaw daily operations of new business, policy change and reinstatement processing teams* Led the development of processing standards for Sarbanes Oxley internal and external audit team

Kansas City, Missouri Area

* Led and facilitated organizational changes during mergers/acquisitions, corporate restructuring and system conversions leading to a 40% reduction in staffing requirements * Responsible for the closure and integration of Kansas City, MO processing operation and building two upstart sites in Houston, TX and Jersey City, NJ* Held self and others accountable.