• Development, management, and execution of HR business plan strategies.• Manage providers and personnel systems: NOM – 035 platform, Mettl Recruitment, SUA, Mirka Academy (e-learning).• Responsible of keep and coordinate the best health and safety practices and protocols.• To promote development plans and trainings, aligning to digital leadership, customer journey, sales, and culture. • Analysis of internal salary and bonuses, for competitive externally and equitable internally pay levels.• Communication with personnel about benefits, news, and guidelines. • Continuously perform of Human Resources process like recruitment, hiring, onboarding, benefits, compensations, and labor relations.

• Maintain best practices and good organizational communication for Great Place to Work culture and certify.• Management ISO 9001:2015 certify process and policies of Human Resources.• Utilize empathy and clear-cut communications skills to explain personnel benefits and HR processes, address and defuse employee issues.• Administer wellness benefits.• Labor relations.• Organizational & job performance development: mentoring & career plan.• Establish HR process: recruitment, hiring, onboarding, benefits, compensations, and labor relations.

• Recruitment and onboarding process. • Training.• Staffing personnel.• Carry out surveys and actions to improve the working environment.• Training and control process of ISO 9001:2008.