• Transcribing market research interviews from Spanish into English, delivering documents and spreadsheets to strict deadlines• Coordinating my work schedule and collaborating with clients from a variety of industries, tailoring to individual criteria and company-specific formatting

• Provided administrative support for the Special Education Needs team, processing new requests for Education Health and Care Plans, and generating communications to send out to parents, schools, and healthcare professionals• Liaised with colleagues to answer concerns of families with children with additional needs, monitoring the Outlook inbox and passing on enquiries to relevant stakeholders• Handled sensitive data and received safeguarding training to uphold the GDPR standards of the organisation• Organised outcomes of weekly panels, scheduled upcoming applications to be discussed, and kept the records system up to date

• Honed customer service skills and assisted during the busy enrolment period through data entry, assessing students for fees, and maintaining high standards of organisation at enrolment stations• Promoted to front of house duties, greeting visitors and directing them to relevant colleagues, answering calls, and managing foot traffic• Took the initiative by interpreting for Spanish-speaking students and using online translating tools for students who could not yet speak English