Esmerai Caro Email & Phone Number

United States

Chattanooga, Tennessee

Chattanooga, Tennessee Area

• Utilizes computer-based resources in a highly effective manner to educate and provide accurate responses to customers. • Responds to healthcare professionals and client inquiries primarily regarding: eligibility, determination of out of pocket cost, understanding of payments and claims.• Uses creative problem solving, critical thinking and empathy skills when handling calls.• Handles calls with professionalism in order to communicate clearly with customer and avoid misquotes.• Works with claim department to reprocess claims for providers and customers.

 Building relationships with customers to increase likelihood of repeat business. Processing customer deposits, withdrawals and payments with accuracy. Handling large amounts of currency. Addressing and resolving customer complaints empathetically and professionally. Gathering and verifying all required customer information for security purposes. Acting professionally and patiently when addressing negative customer feedback. Meeting of exceeding service and sales standards every review period.

 Assisted customers in fast pace environment. Cross trained in every department to enhance productivity. Kept up to date with new technology to better assist customers.

Dalton,Ga

• Assisted customers in fast paced environment.• Created personalized documents for customers using Photoshop.• Responsible for shipping and receiving.

Dalton, Ga

• Proficient with AS 400 • Collected applicant’s information with accuracy.• Created data spread sheets using Excel. • Assisted with payroll and data entry.• Answered a multi-line phone system.