Esmerai Caro Email & Phone Number

United States

Chattanooga, Tennessee

Chattanooga, Tennessee Area

• Utilizes computer-based resources in a highly effective manner to educate and provide accurate responses to customers.
• Responds to healthcare professionals and client inquiries primarily regarding: eligibility, determination of out of pocket cost, understanding of payments and claims.
• Uses creative problem solving, critical thinking and empathy skills when handling calls.
• Handles calls with professionalism in order to communicate clearly with customer and avoid misquotes.
• Works with claim department to reprocess claims for providers and customers.

 Building relationships with customers to increase likelihood of repeat business. Processing customer deposits, withdrawals and payments with accuracy. Handling large amounts of currency. Addressing and resolving customer complaints empathetically and professionally. Gathering and verifying all required customer information for security purposes..

 Assisted customers in fast pace environment. Cross trained in every department to enhance productivity. Kept up to date with new technology to better assist customers.

Dalton, GA

• Assisted customers in fast paced environment.
• Created personalized documents for customers using Photoshop.
• Responsible for shipping and receiving.

Dalton, GA

• Proficient with AS 400
• Collected applicant’s information with accuracy.
• Created data spread sheets using Excel.
• Assisted with payroll and data entry.
• Answered a multi-line phone system.