Esmeralda Angulo Email & Phone Number

Germany

The Customer Success Manager works closely with customers from onboarding through renewals to ensure maximum customer value. As a trusted advisor, customer advocate, and coach, the Customer Success Manager determines how Sparta’s products can be effectively applied to support achievement of the customer’s strategic business goals. The Customer Success Manager will orchestrate an exceptional customer experience by bringing the right internal and external resources to ensure the successful use of Sparta products, resulting in referenceable customers. The Customer Success Manager will be commercially savvy, perform account planning activities, and seek business development opportunities while ensuring adoption, expansion, and renewals.

Stuttgart, Baden-Württemberg, Germany

• Develop criteria for defining potential customers and Cross-industry target groups.• Build long-term business relationships• Initial contact by telephone and / or in writing with potential contact persons and decision-makers.• Update and manage all sales activities, leads and account information in the CMR as well as the daily reports.

Ostfildern, Baden-Württemberg, Germany

• Ensuring optimal market success for the products abroad• Acquisition of new customers, customer care, maintenance andintensification of international business relationships• Development of marketing concepts for the sales markets• Active guarantee of a high level of customer satisfaction, direct support from partners• Implementation of product service training, product presentations and trade fairs

Stuttgart Area, Germany

-First point of contact for our existing customers in the field of after sales.- Create and maintain offers as well as actively sell FARO warranties, accessories, software upgrades and trainings for our existing customers.-Develop in-depth and long-term customer relationships.- Optimize and grow revenue from service sales activities.

Stuttgart Area, Germany

-Provide fast, high quality customer support, basic guidance and solutions to both internal and external customers-Respond to customer inquiries received through the phone and e-mail related to hardware and software products Advising purchaser cart, processes and operation of order tools-Escalate problems requiring more in-depth knowledge to a senior member of the team or the technical team-Thoroughly document customer inquiries in the CRM system• Closely cooperate with the other support level teams to ensure an excellent Customer Experience along the Support Chain - Generate Service offers according to customer needs. - Attendance to any questions issues or complains about customers.

Stuttgart Area, Germany

• IT hardware settlement• Incoming Purchase Orders processing and reviewing• Advising purchaser cart, processes and operation of order tools• Complaints and problem solving• Function interfacing between different departments and their services

Mexicali Area, Mexico

2010 – 2012 Honeywell Aerospace Mexicali, Mexico Customer Support Representative II• Contract Management (renewals and upgrades) for leading airlines and aircraft manufacturers • Customer service for running contracts2008 – 2010 Honeywell Aerospace Mexicali, Mexico Customer Support Representative II• Claims management and disputes2007 – 2008 Honeywell Aerospace Mexicali, Mexico Customer Support Representative I• Quotes for maintenance and replacement