• First point of contact for providing technical support via telephone to handle inquires regarding password resets, account unlock and technical incident requests raised by internal team members.• Complied with authentication process of each interaction by following security guidelines and documentation in order to ensure security compliance with the financial institution.• Successfully assisted and educated team members via telephone on resetting passwords using preferred applications for access as needed.• Unlocked team members accounts using different methods such as Automated Password Service, RSA Security Console and OKTA.• Directed requests to appropriate departments as needed for immediate technical resolution.• Maintained a high performance and adherence rate for Resolution, Talk Time and Average Handled Time.

Provide Tier One Call Center support for systems, applications, and equipment within several hospitallocations.• Respond to end-user questions or issues regarding clinical aspects of medical applications, such asworkflow issues, application errors, and user access.• Create, track, close, or escalate incident tickets and related issues in a timely manner.• Understand client's latest configurations and changes to CRM modules.• Assist client with end-user support during CRM's go-live implementations.• Help clients register for training for certifications needed for application access.• Help end users connect to network.• Process incoming customer interactions within Service Desk departmental goals.• Assist clients with password resets, and account locks while following security protocols.• Remote into client's device as needed to troubleshoot any issues within computer software orhardware.• Escalate high priority requests within ticket system, Teams, and emails, sent to Tier 2 for promptresolution.• Quick navigation within company's knowledge base articles in order to analyze issues to solve and/or route them accordingly to team, as needed.• Daily goal set for a FCR (first call resolution) along with limited talk time call with each client whichwas reported to management to monitor and maintain success.

Provide Administrative support throughout both pharmacies, for the CEO, pharmacist and technicians, including mailing correspondence and ordering supplies and providing supply inventory, placing reminder refill calls to patients, and updating patient profiles on pharmacy software while maintaining sensitive data protocolsMaintain new and current employees profiles on company software using Microsoft Office 365.Assist IT Tech Support remotely and onsite as needed for any software updates and hardware issues for all employeesProvide After Hours On Call for Infusion Patient Intake Department during evenings/weekendsDelivery of medications to patients as needed in a timely mannerTrack deliveries of medications daily and provided statuses to pharmacist in chargeUpdate patient notes and medical information on pharmacy software in accordance with HIPPA policiesInstall and maintain pharmacies' phone systems, inquiries, as well as troubleshooting issues, and updates for all employeesDesign and edit marketing brochures, flyers, rack cards, business cards and prescription pads for pharmacies in order for increased revenue for pharmacyMaintain company's social media content on Facebook, Instagram and other websites resulting in increased satisfied patient company reviews.

Front desk receptionist and office support ensuring all visitors and guests underwent security protocolsOperated company phone line system, routing callers to correct departmentMaintained lobby and conference rooms for scheduled meetings, and assisted with all otheradministrative duties as neededScanned and maintained accounting documents, receipts and contracts in database folders accordingly for ease of access for departments

Provided high volume data entry of invoices, work orders and quotes sent in via email from buyers intothe company database.Created work orders and purchase orders for construction buyers' offices and submitted thru databasefor approvalCommunicated with buyers regarding purchase order status and coding

Data Entry of healthcare codes onto agency dataScanned and maintained accounting documents and receipts for the Accounting Department in company software Processed, edited, and ordered business cards for all region employees