Edward Nagai, Mba, Cissp, Pmp Email & Phone Number

Cambridge, MA, US

San Jose, CA, US

San Jose, CA, US

Noname Security protects APIs in real-time and detects vulnerabilities and misconfigurations before they are exploited. The Noname API Security Platform is an out-of-band solution that doesn’t require agents or network modifications, and offers deeper visibility and security than API gateways, load balancers, and WAFs.

Pleasanton, California, US

Contrast Security is the world’s leading provider of security technology that enables software applications to protect themselves against cyberattacks, heralding the new era of self-protecting software. Contrast's patented deep security instrumentation is the breakthrough technology that enables highly accurate assessment and always-on protection of an.

Chicago, Illinois, US

NowSecure identifies the broadest array of security threats, compliance gaps, and privacy issues in custom-developed, commercial, and business-critical mobile apps through superior testing and analysis across multiple deployment models.

Waterloo, Ontario, CA

• Orchestrated the development of key relationships with assigned clients, which included increasing adoption, guaranteeing retention, and overseeing holistic customer satisfaction.
• Formulated and nurtured relationships with stakeholders and throughout the customer organization, overseeing the planning and enhancement of ongoing account strategy.
• Developed an in-depth understanding of customer needs and goals, utilizing ability to anticipate customer’s needs and goals in the future. Monitored customer progress and assisted in the development of creation.
• Gathered and analyzed product feedback and operated as advocate for client-base with internal development and product teams.
• Partnered with sales and other internal teams to anticipate customer needs and to solve all critical customer concerns.
• Collaborated with a large global financial firm by overseeing ongoing technical issues and directing pilot adoption satisfaction, resulting in global rollout of 5000+ users.

Sunnyvale, CA, US

• Partnered with Premium Microsoft Exchange and Lotus Domino clients across Asia, troubleshooting software issues and driving the clients to closure.
• Played a vital role in every aspect of the customer experience, prioritizing customers’ needs and shaping operations around the customer.
• Administered the maintenance and enhancement of customer engagement with a focus on customer satisfaction and loyalty by listening and acting on constructive feedback.
• Orchestrated workshops, business reviews; provided extensive solutions to common customer challenges.
• Proactively identified any issues that could negatively impact customer satisfaction or retention by analyzing the latest trends from internal ticketing system and sharing customized applicable knowledge to individual.
• Provided customers with coaching to allow them to develop as product experts.

• Operated remote support software such as VNC and TeamViewer; oversaw the provision of first class technical support over the phone in English and Japanese to personnel located throughout North, Central, and South.
• Utilized Windows Server 2003/2008 to administer printers, files, users, and user permissions using Active Directory and to remotely install a centralized Symantec Antivirus.
• Performed system back up and restoration; utilized Norton Ghost 2003 and Acronis True Image 2010.
• Discussed security and networking ideas in user-friendly language with end-users after the effective resolution of issues. This resulted in end-users becoming more self-sufficient, troubleshooting if the issue.
• Enhanced efficiencies by automating repetitive tasks such as formatting reports and installing programs using scripts.
• Recommended Spinrite to the company to assist in data recovery, resulting in the company saving thousands of dollars by eliminating reliance on third-party data recovery services.

Master Of Business Administration (Mba), Managing Organizations

Bachelor'S Degree, Computer Science