Esnery Shaba Email & Phone Number

Midrand, Gp, Za

Midrand, Gauteng, South Africa

• Maintain accurate inventory of tools and parts, reducing delays in repairs due to missing resources.• Complaints and query logging and finalization on ticketing system (MEL)• Managing approximately 20 - 30 incoming calls and 100 - 150 emails per day from clients.• Follow ups and site inspections• Managing maintenance teams of 15 employees and external contractors and ensuring efficiency on all sites• Provide technical and leadership support to our onsite maintenance teams• Supervised team of installers and mechanics to complete work on time and to company standards.• Planning /strategic maintenance on all sites• Coordination of construction snags• Schedule inspections for incoming and outgoing units - Property Inspect• Liaising with suppliers on cost effective and efficient parts, products and services to improve the maintenance on all or specific estates• Resolve minor to major problems that may arise within a units or estate e.g. Severe water leaks or water problems, electricity issues, solar issues, structural defects, defective materials through MDA job cards and internal systems• Being familiar with regulations and compliance• Budget and site labour allocation on monthly finance reports• Ensuring there is enough material and stock on each site for effective operation• Ensuring all site staff is on duty and carry out the satisfactory work with proper workmanship ethic and skill• Managing maintenance staff efficiently• Tenant costing on inspections, review and issue to finance - Property Inspect• Reconciliations• Procurement including issuing of orders (MDA and internal process)• Work Remotely when required

Pretoria, Gauteng, South Africa

• Collaborated closely with management on strategies to improve overall tenant satisfaction and engagement within the company.• Collaborated with internal teams to develop customized solutions that addressed unique tenant challenges.• Conducted regular follow-ups with tenants after issue resolution to ensure ongoing satisfaction and identify areas for improvement or additional support.• Handled difficult situations with diplomacy and tact, navigating complex tenant relationships while maintaining a professional demeanor.• Actively participated in team meetings and training sessions, sharing knowledge gained from work experiences and staying current with developments on site.• Improved tenant satisfaction by addressing concerns and providing prompt resolutions to issues.• Increased tenant retention rates by maintaining a proactive approach to problem-solving and conflict resolution.• Managed approximately 30 - 40 incoming calls and 50 - 60 emails per day from tenants.

Pretoria, Gauteng, South Africa

• Ensure that all leases and necessary documents are loaded onto property management systems.• Identify accounts that are in arrears by defined dates• Client Administration – complete effective management of all client related administration duties such as knowledge of procedure of creating new/prospective client profiles; pulling of client accounts and statements, accurate updating of client accounts on live spreadsheets and attend to client queries• Ensure that application forms are signed off, accurately recorded and submitted• Managed approximately 40 - 50 application documentation from prospective clients.• Assisted with internal and external audits to confirm compliance with applicable laws and regulations.• Check and maintain rental vacancy lists• Generate scorecards for prospective clients• Assist rental Manager & agents/consultants with submissions of rental applications• Calling approximately 40 - 50 live leads, setting up and confirming viewing appointments• Liaising with the Customer care and Maintenance departments• Lease extensions and negotiations• Regularly analyze application procedures, practices, and documents to identify possible weaknesses or risks• Warned violators of infractions or penalties.• Maintained up-to-date knowledge of applicable laws and regulations.• Reduced the risk of financial penalties by conducting thorough internal audits on a regular basis.• Implemented successful remediation efforts following audit findings, minimizing adverse consequences for the organization.• Enhanced public trust, ensuring transparent and ethical business practices were maintained across all operations.• Maintained composure in stressful situations, confrontations, interviews and records searches.

South Africa

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.• Maintained personnel records and updated internal databases to support document management.• Established organized filing systems that streamlined document retrieval and reduced misplaced files.• Maintained accurate documentation of company policies and procedures for easy reference by all employees.• Served as liaison between departments, fostering open communication channels that improved overall organizational function.• Streamlined invoice processing, reducing average payment turnaround time.• Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.

Nairobi, Kenya

• Collaborated with cross-functional teams to develop comprehensive project plans, ensuring stakeholders were aligned on objectives and timelines.• Supervised operations staff and kept employees compliant with company policies and procedures.• Developed and implemented strategies to maximize stakeholder satisfaction.• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.• Increased donor contributions by streamlining operations.• Analyzed and reported on key performance metrics to senior management.• Directed initiatives to improve work environment, company culture or overall business strategy.• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.• Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.• Championed safety protocols to maintain a secure working environment, reducing workplace incidents significantly.• Reduced operational costs through effective resource allocation and management of field teams.• Interacted well with donors to build connections and nurture relationships.• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.• Implemented program strategies, increasing donor revenue, and effectively targeting new donors.• Cultivated and strengthened lasting donor and stakeholder relationships using strong issue resolution and dynamic communication skills.• Implemented innovative programs to increase employee loyalty and reduce turnover.• Supervised creation of exciting fund raising events to catch attention of potential donors.

Nairobi County, Kenya

• Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.• Improved communication within the team through regular meetings, updates, and open channels of communication.• Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.• Coordinated with General Manager in different operational issues and promotional activities.• Established strong relationships with vendors, negotiating favorable contracts for goods and services while maintaining quality standards.• Helped team members maintain professionalism by coaching each on methods for delivering exceptional service to every potential donor.• Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.• Oversaw logistics management for complex projects involving multiple stakeholders or tight deadlines.• Managed approximately 50 incoming calls, emails and faxes per day from stakeholders and donors.• Assisted in budget development and monitoring, identifying opportunities for cost reduction where possible.• Ensured compliance with company policies as well as legal regulations at both federal and local levels.• Coordinated with other departments on joint projects, streamlining processes for maximum efficiency across all project units.• Enhanced employee performance by developing comprehensive training programs tailored to individual needs.• Developed comprehensive reports to inform management decisions.• Led team to exceed quarterly goals through strategic planning and execution.• Reported issues to higher management with great detail.• Handled problematic stakeholders and donors to assist lower-level employees and maintain excellent customer service.• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Nairobi County, Kenya

• Assisted in the preparation of presentations and reports, contributing to well-informed decision making.• Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.• Responded to emails and other correspondence to facilitate communication and enhance business processes.• Managed approximately 70 - 80 coming calls, emails and faxes per day from stakeholders and donors.• Oversaw personal and professional calendars and coordinated appointments for future events.• Maintained confidentiality and discretion while handling sensitive information relevant to company operations.• Contributed to a positive work environment through professional demeanor and strong interpersonal skills.• Maintained appropriate filing of personal and professional documentation.• Aided executive in personal tasks such as scheduling appointments or running errands when needed.• Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.• Improved time management of the executive through effective prioritization and organization of tasks.• Coordinated events and functions with attention to detail ensuring successful execution.• Accomplished project deadlines by assisting with task completion whenever required.• Contributed to strategic planning sessions, prepared comprehensive meeting minutes for future reference.• Improved stakeholder communication, crafted and distributed concise briefing materials for executive presentations.• Facilitated project completion, coordinated with cross-functional teams to meet deadlines.• Boosted team morale, organized team-building activities that fostered positive work environment.

Harper, Liberia

• Actively participated in brainstorming sessions for concept development and idea generation, bringing fresh perspectives to established processes.• Applied problem-solving skills to resolve unexpected challenges that arose during ongoing projects swiftly and efficiently.• Assisted in assembling project documentation for project manager, confirming inclusion of data and preliminary information.• Produced professional reports, documents and presentations for project needs.• Managed approximately 20 incoming calls and emails.• Collaborated with team members to develop innovative solutions, resulting in increased overall project effectiveness.• Demonstrated adaptability by taking on additional responsibilities when needed, contributing positively to the overall success of the team.• Enhanced project efficiency by streamlining communication channels and organizing team meetings.• Assisted in project planning for successful completion within budget and timeline constraints.• Supported project managers in monitoring project progress, maintaining up-to-date documentation and reports.• Maintained open lines of communication with supervisor and peers, ensuring prompt resolution of any issues or concerns that arose during the project lifecycle.• Organized client visits and audits, preparing necessary documentation for project staff to employ during on-site inspections.

City Of Johannesburg, Gauteng, South Africa

Reporting to the Director:- Monitoring a reporting Director’s email and responding if required- Preparing communications on behalf of a manager- Answering phone calls- Organising travel and itineraries- Organising and planning meetings- Taking notes and writing minutes during meetings- Conducting or preparing any research that the Director may require- Various ad hoc requests- Recon on company credit cards and accounts- Source office supplies- Plan and monitor inbound and outgoing deliveries.- Supervise logistics, warehouse, transportation, and customer services.- Arrange vehicle maintenance - Create and manage budgets

Lilongwe, Malawi

Reporting to: The Manager Duties and Responsibilities:• Welcoming patients• Making appointments• Receiving cash payments• Answering phone calls• Balancing receipts and invoice books• Liaising with Medical Aid service providers