Gift Owhreode Email & Phone Number

Ontario, Canada

Resolved 95% of customer complaints within 24 hours, leading to 10- point improvement in customer satisfaction scores.Analyze and interpret customer inquiries through well thought out judgments, decision-making skills and product knowledge.Resolve disputes received from clients through creative means and ownership. Handle multiple priorities in.

Canada

• Utilize CRM software to track, update and authenticate members information and requests.
• Track financial history as well as processed withdrawals through applications such as SLX Production and VIP room.
• Answer inbound calls from members by demonstrating professionalism,positive attitude and exceptional telephone etiquette.
• correspond with my teammates and supervisors through the use of Microsoft Teams, Avaya,Outlook and STC.
• Demonstrate computer skills by navigating… Show more Utilize CRM software to track, update and authenticate members information and requests.
• Demonstrate computer skills by navigating different applications to resolve members complaints while on the call with the member such as CRM, Ondex, SLX web,Vip room, Clas, SLX production,etc