Gift Owhreode Email & Phone Number

Ontario, Canada

Resolved 95% of customer complaints within 24 hours, leading to 10- point improvement in customer satisfaction scores.Analyze and interpret customer inquiries through well thought out judgments, decision-making skills and product knowledge.Resolve disputes received from clients through creative means and ownership. Handle multiple priorities in ever-changing work environment.Provide creative solutions backed by sound decision-making.Fulfill customer expectations while… Show more Resolved 95% of customer complaints within 24 hours, leading to 10- point improvement in customer satisfaction scores.Analyze and interpret customer inquiries through well thought out judgments, decision-making skills and product knowledge.Resolve disputes received from clients through creative means and ownership. Handle multiple priorities in ever-changing work environment.Provide creative solutions backed by sound decision-making.Fulfill customer expectations while complying with policies, practices and procedures.Optimized customer experience by delivering superior services and effectively troubleshooting issues. Show less

Canada

Utilize CRM software to track, update and authenticate members information and requests.▪ Track financial history as well as processed withdrawals through applications such as SLX Production and VIP room.▪ Answer inbound calls from members by demonstrating professionalism,positive attitude and exceptional telephone etiquette.▪ correspond with my teammates and supervisors through the use of Microsoft Teams, Avaya ,Outlook and STC.▪ Demonstrate computer skills by navigating… Show more Utilize CRM software to track, update and authenticate members information and requests.▪ Track financial history as well as processed withdrawals through applications such as SLX Production and VIP room.▪ Answer inbound calls from members by demonstrating professionalism,positive attitude and exceptional telephone etiquette.▪ correspond with my teammates and supervisors through the use of Microsoft Teams, Avaya ,Outlook and STC.▪ Demonstrate computer skills by navigating different applications to resolve members complaints while on the call with the member such as CRM, Ondex, SLX web,Vip room, Clas, SLX production,etc▪ Ensure that issues are dealt with in an efficient and effective manner while remaining compliant with company policies and procedures.▪ Provide members with assistance to the registration and login details to the Manulife website. Show less