Eric Ortiz Email & Phone Number

Irvine, CA, US

Charlotte, North Carolina, US

• Process owner for Order to Cash, responsible for approving all change requests aligned with company needs.
• Successfully managed backlog of 150+ changes for Dynamics 365 F&O, resulting in enhanced system functionality and improved user experience.
• Led and supported the analysis, solution design, and implementation of projects addressing key business problems, resulting in enhanced processes and increased efficiency.
• Managed all Order to Cash processes and EDI data, driving 65% of the company’s total annual sales and ensuring accuracy and compliance in data transactions.
• Played a key role in stabilizing the department and optimizing system workflows by fine-tuning configurations in modules such as Accounts Receivable, Sales and Marketing, Warehouse Management, Inventory Management, and.
• Completed a backlog of over 150+ changes/implementations to the Dynamics 365 system, resulting in increased efficiency and on-time project delivery.

Alexandria, New South Wales, AU

• Business analyst for a global brand manufacturer with 1 billion annual sales.
• Assisted in the successful launch of Breville Mexico, driving seamless collaboration and enhanced relationships with major retail clients and 3PL partners.
• Managed 500k EDI transactions/month across 3 Dynamics 365 BU's in Canada, US, and Mexico, ensuring the smooth exchange of business-critical data and revenue growth.
• Conducted root cause analysis to troubleshoot business systems, interfaces, and configurations, proactively identifying and resolving issues to maintain data integrity and accuracy.

Beverly Hills, California, US

• Hired to assist with the implementation of Dynamics 365 for a major beverage/food company in the L.A. area.
• Supervised the operational support for Order to Cash, EDI platform and e-commerce applications.
• Configuration of modules, continuous maintenance, troubleshooting, and support of the existing Microsoft Dynamics 365 system with an emphasis on the e-commerce solutions.
• Transferred EDI clients from Quick Books to Dynamics 365 representing 65% of the company’s inbound purchase orders.
• Automated the entire system, eliminating all manual interaction by making code changes and optimizing processes between Customer Service, Shipping and Accounting departments.Achievements-
• Corrected invoice issue caused by manual changes in the system. Amount sent out surpassed $500k plus in revenue within first month of hiring.

Sarasota, FL, US

• Implementation of E-Commerce solutions interfacing across different platforms.
• Consulted with clients to provide custom configuration of software according to client specifications.
• Application integration include- Dynamics AX, Dynamics D365, Vantage Point EDI, and SPS (VAN) Value Added Network.
• Provide the full lifecycle of project execution including- gathering of requirements, implementation, QA testing, mapping adjustments and training.
• Used SQL queries to analyze related data/mapping issues.
• Created trace files using SQL Server Profiler to troubleshoot performance issues.

Christ Church, West Indies, BB

• Managed and controlled all EDI operations. Technical lead of EDI onboarding of new customers in manufacturing and supply chain industry.
• EDI integration platforms include- Dynamics AX ERP, Vantage Point EDI, and SPS (VAN).
• Conducted meetings with internal teams and external vendors to create and develop business solutions.
• Utilized JIRA Software to plan, track, and release software changes
• Developed business requirements, as-is and to-be systems analysis, and Visio process flows diagrams.
• Retail industry EDI transactions- Purchase Order (850), Warehouse Shipping Orders (940), Advanced Shipping Notice (856), and Invoice (810), Point of Sale (852), Inventory (846), Catalog (832).Achievements-