Eric Ortiz Email & Phone Number

Irvine, Ca, Us

Charlotte, North Carolina, Us

• Process owner for Order to Cash, responsible for approving all change requests aligned with company needs.• Successfully managed backlog of 150+ changes for Dynamics 365 F&O, resulting in enhanced system functionality and improved user experience.• Led and supported the analysis, solution design, and implementation of projects addressing key business problems, resulting in enhanced processes and increased efficiency.• Managed all Order to Cash processes and EDI data, driving 65% of the company’s total annual sales and ensuring accuracy and compliance in data transactions.• Played a key role in stabilizing the department and optimizing system workflows by fine-tuning configurations in modules such as Accounts Receivable, Sales and Marketing, Warehouse Management, Inventory Management, and Product Information Management.Achievements-• Completed a backlog of over 150+ changes/implementations to the Dynamics 365 system, resulting in increased efficiency and on-time project delivery.• Managed a complex project leading to the full automation of 250+ customer accounts, streamlining accounting invoicing processes and saving 100+ employee hours.

Alexandria, New South Wales, Au

• Business analyst for a global brand manufacturer with 1 billion annual sales.• Assisted in the successful launch of Breville Mexico, driving seamless collaboration and enhanced relationships with major retail clients and 3PL partners.• Managed 500k EDI transactions/month across 3 Dynamics 365 BU's in Canada, US, and Mexico, ensuring the smooth exchange of business-critical data and revenue growth.• Conducted root cause analysis to troubleshoot business systems, interfaces, and configurations, proactively identifying and resolving issues to maintain data integrity and accuracy.

Beverly Hills, California, Us

• Hired to assist with the implementation of Dynamics 365 for a major beverage/food company in the L.A. area. • Supervised the operational support for Order to Cash, EDI platform and e-commerce applications.• Configuration of modules, continuous maintenance, troubleshooting, and support of the existing Microsoft Dynamics 365 system with an emphasis on the e-commerce solutions.• Transferred EDI clients from Quick Books to Dynamics 365 representing 65% of the company’s inbound purchase orders. • Automated the entire system, eliminating all manual interaction by making code changes and optimizing processes between Customer Service, Shipping and Accounting departments.Achievements-• Corrected invoice issue caused by manual changes in the system. Amount sent out surpassed $500k plus in revenue within first month of hiring.• Managed all Dynamics 365 electronic data (inbound/outbound), leveraging 65% of company’s total yearly sales.

Sarasota, Fl, Us

• Implementation of E-Commerce solutions interfacing across different platforms. • Consulted with clients to provide custom configuration of software according to client specifications.• Application integration include- Dynamics AX, Dynamics D365, Vantage Point EDI, and SPS (VAN) Value Added Network.• Provide the full lifecycle of project execution including- gathering of requirements, implementation, QA testing, mapping adjustments and training. • Used SQL queries to analyze related data/mapping issues.• Created trace files using SQL Server Profiler to troubleshoot performance issues.• Strong experience with EDI transactions (832, 850, 855, 860, 865, 856, 997) and payment transactions (810, 820)

Christ Church, West Indies, Bb

• Managed and controlled all EDI operations. Technical lead of EDI onboarding of new customers in manufacturing and supply chain industry. • EDI integration platforms include- Dynamics AX ERP, Vantage Point EDI, and SPS (VAN).• Conducted meetings with internal teams and external vendors to create and develop business solutions.• Utilized JIRA Software to plan, track, and release software changes • Developed business requirements, as-is and to-be systems analysis, and Visio process flows diagrams.• Retail industry EDI transactions- Purchase Order (850), Warehouse Shipping Orders (940), Advanced Shipping Notice (856), and Invoice (810), Point of Sale (852), Inventory (846), Catalog (832).Achievements-• Stabilized the department and improved system workflow by optimizing existing configuration.• Diminished 75% of data errors within 2 months of hiring.