Emily Souza Email & Phone Number

Chico, Ca, Us

Sustained customer confidence and satisfaction while working on as many as 45 projectssimultaneously by advocating for the client and maintaining continuous communicationthroughout the projects’ life cycles via kick-off calls, emails and weekly update callsSuccessfully led over 20 software implementation projects to completion within first year ofemploymentCoordinated with multiple internal departments such as Development, Installation Services,Product Management and Consulting to ensure the successful and timely completion of projectsCreated risk management plans, revenue forecasts, budget trackers, project schedules, weeklymeeting agendas and lessons learned documents for each projectExpanded utilization of CRM and Project Management software programs such as MS Project,ChangePoint, and Salesforce to track and organize projectsCreated and maintained Project Process Manual for all ad hoc projects

Chosen by lead Project Manager to close out multiple IT projects and perform post go-live clientfollow-upSuccessfully led multiple software installation projects from the initiation phase through theclosing phaseCollaborated with team members to schedule company resources and create project bidsUtilized CRM and Project Management software packagesCreated and maintained manuals and process documents for Installation Services, ConsultingServices, Funded Development Items, Apttus Quoting, and Team Tracking Documentation

Chico, California Area

Chosen by managers to train new employees based on knowledge and performanceDemonstrated ability to adapt to difficult situations through quick decision-making and critical thinkingOffered exceptional level of customer service in a busy downtown environmentCreated and implemented opening and closing task lists for shift ends