Andrada Botez - Jiboteanu Email & Phone Number

Bucharest, Romania

Romania

•Overseeing the day-to-day administrative and operational functions of call center, back office and claims•Review business processes, analyze results and ensure effectiveness of the process. Review operational reports, review actual performance compared to the budgeted performance, identify issues or reasonable grounds•Leads the execution of strategies developed by the CEO, assist CEO with Yearly/Monthly/Quarterly planning•Identify structural problems that impede the flow of information, manage staff levels, hours, wages and contract labor, Set training standards and hiring and onboarding procedures•Have ownership of the productivity dashboard

• Analysis of processes and procedures• Supporting and advising during the implementation of supply chain solution• Technical support for users

Bucharest, Romania

Plan, monitor and control all aspects of fulfillment and e-commerce project life cycle Establishes and maintains the working plan of each project phaseIdentifies the project risks, their chance of occurring and the applicable measures in case the event occursWorks with the team to identify all project activities, creates the work breakdown structure, plans the resources, and establishes project tasksEnsures the distribution of tasks within project teams and coordinates their implementation in order to get the objectives setEnsure resource availability and allocationTracks progress and reviews project tasks to make certain deadlines are met appropriatelyAssesses project issues and identifies solutions to meet productivity, quality, and business goalsProactively communicates project status, issues and risks to all stakeholdersManages the quality of the project deliverables and controls the projectProactively manage customer issues and risks, with professionalism and tactAssesses project issues and identifies solutions to meet productivity, quality and business goalsFoster relationships with customers enabling future account salesGood understanding of the SW lifecycle: development, testing and acceptance, implementation and troubleshooting. SQL user and Software QA tester.Collaborates with the Call Center to ensure Customer SupportResolves any daily issues with hard customers cases.Experience in e-Commerce platforms, WMS, ERP

- Plan BPO projects in order to accomplish its goals within constraints such as time, cost and agreed quality standards;- Schedule tasks, deadlines and milestones;- Manages day-to-day operational aspects of a project and scope;- Constantly monitor and report on the progress of the project;

-Planning and coordinating internal operations (mailing, promotions, telemarketing projects, data entry, infoline), data analising and reporting after campanies, data base up-dateing-Identifies the human resources (in terms of head-count or number of people as per projects) needs and identify the needs in materials and efficently monitoring their use; - Defines the roles and responsibilities of human resources involved; - Defines the performance criteria for the subordinated staff and monitoring the status of their accomplishment- Monitor and assure indicators (errors) are maintained under planned values- Day to day analtysis and reporting- Coach, develop and motivate my team to achieve superior results

Executive Mba

Certificates awarded, offered trough the Tiffin University executive MBA Program at University of Bucharest: 1. Organizational Design &.

Licentiate Degree, Mathematics