I head internal operations and resource management of a 20 member staff dedicated to auto industry forecasting. This involves collaborating with C-level leadership to develop and implement corporate strategy, then scheduling and delegating that work for employees. I manage both internal employee and external customer relationships with an emphasis on developing sustainable processes. I also oversee project management. Saphran is a growing company which requires several "hats" to be worn. Mine include overseeing the company effort of SOC 2 compliance as well as system administrator roles for O365, Dynamics 365, Jira, SharePoint, Trello, Drata, and Teams.

I oversaw multiple IT CRM projects that were essential in upgrading Luxottica's system and reporting analytics. This included coordinating with multiple vendors internationally to complete integrations, software upgrades, and online dashboard reporting tools. I also partnered with internal resources to explain and train on learnings, implications, and ROI of CRM activities.

I participated in design and architecture sessions with clients to gather documentation on their business processes. This allowed me to advise on best practices for CRM processes, UI, and architecture. I created detailed project plans for customers and wrote specs for customizations, migration, and system integrations. This was followed by configuring customized CRM systems based on design specifications then executing on test plans and scripts. I conducted end-to-end testing of applications, ensuring they met customer requirements and were completed within project timelines and budgets.

Designed, planned, executed and analyzed projects, either personally or through the efforts of others, to ensure quality and objectives of projects were accomplished within prescribed time frame and funding parameters. I held roles managing both qualitative and quantitative studies measuring customer satisfaction, brand imaging/positioning, pricing, segmentation, and concept evaluation. These took place in the US and globally. Was a group leader providing guidance to direct reports on both day-to-day and career path development. I trained clients on the use of Burke's Digital Dashboard online reporting tool and conducted multiple software trainings. I organized and maintained a software support helpline.

Provided guidance to direct reports on day-to-day and career path development. Was responsible for solutions to all job-related questions to team members and administered annual performance reviews.

Produced technically enhanced reports and manipulated and reformatted data through SPSS, Quantum, Excel, Access, DBMS, V, or any other software required. Reviewed and set up project and questionnaire documentation. Assisted in the development of new staff members.

Coordinated marketing research projects using outside agencies ensuring they remained within estimated costs. Developed and maintained study materials and provided training to agencies while maintaining progress and budgeting reports.

Managed and trained a staff of 50+ employees, providing quarterly performance reviews for every staff member. Oversaw daily progress of research studies to ensure timelines and cost effectiveness. Promoted high performing employees and terminated employment of under-performing employees.