Espen Stendal Email and Phone Number

The Project and Maintenance Department is responsible for development and maintenance of ICT systems at NAV.Business needs is supported through flexible and well-defined services and solutions, to ensure a ICT platform suited for continuos new demands and social reforms. Furthermore, the unit is responsible for cost-efficiency and a long term maintenance and development.Project and Maintenance Department consist of two sections - Project and Maintenance.Project section: This section is responsible for support and staffing of ICT projects. Projects include the development of new services, new functionality, new technology / infrastructure and further development of existing systems and solutions. The Project section has 70 employees working with Project Implementation and Delivery Support.Maintenance section: is responsible for maintenance and technical development of NAV´s ICT solutions. The Maintenance sections has 180 employees working with 22 different system areas.

Designing and establishing a partner strategy – implementation of the strategy including processes for selecting appropriate partners, relationship structure, scope of alliance and deployment of the partner program.

Responsible for 100 employees in application development, maintenance and 24*7 support. Managing a budget of 25 M€.Delivered solutions, application development and maintenance services to major financial institutions in Europe. Projects delivered; Modernization of payment solutions bases on new SEPA and a new GUI client for Cash Management.Created growth strategy with a new business and technology platform to meet company goals, including a re-established product offering with a stronger sale and marketing focus. Changed a negative EBIT from 1,8 m€ to a positive accumulated EBIT of 0,3 m€ in less than one year. Net sales improved, EBIT increased and sales pipeline boosted with more than 70M€ in value.

Responsible for 150 employees in application development, maintenance and 24*7 support. Managing a budget of 30 M€.Successfully restructured and consolidated the unit and reduced the cost. This included the design of new models/processes for project development and delivery, quality systems and establishing a new project culture meeting our internal and external commitments. Negative monthly EBIT was turned into profit after 5 months.Projects delivered; Cash Management solutions to major global financial institutions in Europe..

Manager for 10 employees.• Project Manager for implementation of a Customer Relationship tool (Siebel) for the entire sales organisation – including a training program and new sales processes. • Established and implemented new models for customer and product profitability. • Project responsible for creating new services which resulted in positive net sales• Project Manager of implementation of an integrated booking dialogue – which promoted booking of additional services (increased the number of bookings with more than 200 %)

Manager for up to 150 employees, managing a yearly sales target of 100M€.• Project Manager for establishing a “none-monopolistic” sales culture by implementing a Customer Centricity model, I managed to increase an already very high market share of 75% to 82% in Scandinavia.• Project Manager introducing and implementing Amadeus Internet software in Scandinavia, quickly became the market leader in Scandinavia and handled close to 90% of all Internet travel traffic for the airline industry and more than 80% of all Leisure and Business online booking. • Negotiated and closed major contracts, one with a total contract value of more than 500 M NOK.• Business consultant/advisor; building up and implementing a new business model for travel providers and distributors in Scandinavia. • I was used as a speaker in South-Africa, Spain, the Baltic’s and France on behalf of Amadeus International.

Sales Executive for a large software and implementation proposalsI closed a sale to a Norwegian Corporate Bank with a value of 25 m NOK + services.Established the company in Brazil. Recruited and trained 6 people. Local project manager for a 12 months project for 15 people from Norway and Brazil. Executed a market analysis and started sales activities in South America. Issued major proposals of software sales – the largest with a contract value of 20 M $.Developed activities and executed plans for the internationalization of domestic IT solutions for the international market. Established maintenance and development processes for the international market including an international support center in UK.Worked as a Business development manager and project manager in international projects in Malaysia, Brazil, Australia and UK.Project manager for international projects in Europe, and sales executive for the financial Industry in Norway and Europe. Responsible for selling and closing the contract for development and delivery of a complete loan solution to a large Norwegian bank