Sales Operations & Process Optimization: Develop and implement scalable systems to streamline sales operations, ensuring efficient workflows that empower our sales team to focus on high-impact activities.Market Expansion: Support strategic initiatives to drive exponential growth across the USA market, helping Heimdall Power establish a stronger presence in the renewable energy sector.Trade Show & Event Management: Oversee trade show logistics and on-site coordination to enhance brand visibility, engage new prospects, and build key industry relationships at national and regional events.CRM & Sales Enablement: Optimize CRM strategies to improve lead tracking, pipeline visibility, and customer engagement, providing actionable insights that support data-driven decision-making.Sales Team Support & Enablement: Equip the sales team with tailored resources, training, and tools to boost performance, maximize customer success, and enhance client retention.Customer-Centric Approach: Leverage data analysis and customer insights to refine sales strategies, ensuring alignment with client needs and fostering sustainable, long-term relationships.

•Acted as an Associate Product Manager by collaborating cross-functionally with engineering, design, and marketing teams to prioritize and deliver key features, ensuring alignment with business goals and customer needs.•Collected and analyzed feedback from 50+ customers to identify product improvement opportunities, resulting in 10+ major product enhancements and reducing time-to-market for new features by 15%.•Led product development initiatives by defining requirements, creating user stories, and managing the backlog for feature releases that contributed to a 25% increase in product adoption.•Spearheaded the design and iteration of 100+ custom dashboards using no-code platforms and SQL tools, leading to a 40% reduction in data processing time and a 20% boost in user engagement.•Managed over 500 Zendesk support tickets with a 95% resolution rate, facilitating direct customer feedback loops and ensuring product issues were prioritized and resolved efficiently.•Provided integration support for 20 Fortune 500 companies, developing 50+ customized onboarding decks that reduced setup time by 25% and resulted in a 90% net revenue retention rate.•Collaborated closely with the Go-to-Market team to drive $200K in new revenue, leveraging data insights to tailor solutions and convert 3 proofs of concept into $100K in revenue using Large Language Models (LLMs).•Conducted competitive analysis and market research to inform product strategy, helping to guide feature prioritization and ensuring the product remained competitive in the market.•Developed and maintained strong relationships with stakeholders across multiple departments to ensure alignment on product vision, contributing to smoother cross-functional collaboration.

•Conducted Business Analysis Sessions and Business Process Reviews to identify areas for product and operational improvements, directly informing product roadmap and feature prioritization.•Led customized online training sessions for clients based on specific needs, gathering feedback to improve product features and enhance the user experience.•Analyzed financial statements, Affordable Housing Compliance reports, and operational data to generate actionable recommendations that influenced product decisions and optimizations.•Collaborated closely with product and engineering teams to translate customer needs and pain points into technical requirements, ensuring the product met client expectations and market demands.•Developed and maintained comprehensive product documentation, including oral, visual, and written materials, to support internal teams and external clients.•Served as a new hire training resource, developing and implementing new procedures to streamline training processes and ensure efficient onboarding of new team members.•Worked cross-functionally with sales, customer success, and support teams to gather insights on customer satisfaction and product performance, driving improvements in client retention and product adoption.

•Successfully Implemented Yardi Software: Efficiently rolled out the Yardi suite of software products for numerous clients, overseeing all aspects of system implementation, from initial setup to post-deployment support.•Led Client Training Initiatives: Conducted comprehensive training sessions for clients, enhancing their proficiency with the Yardi software and empowering them with the skills to leverage the system effectively.•Resolved Technical and Financial Queries: Expertly researched, analyzed, and rectified a range of software, financial, and operational issues, ensuring smooth client operations and optimal use of the Yardi platform.•Customized Software Solutions: Tailored the Yardi software environment to meet specific client needs, facilitating product customization that resulted in heightened client satisfaction.•Collaborated with Cross-Functional Teams: Worked seamlessly with various Yardi internal teams including training, conversion, sales, and development, ensuring a cohesive approach to client service.•Championed New Hire Training Programs: Served as a pivotal training resource for new hires, instrumental in accelerating their onboarding and competence with Yardi systems.

• Strategic Leadership: Directed a dynamic team of 4, orchestrating the development and optimization of complex financial models to bolster the long-term success of small businesses.• Financial Analysis & Modeling: Engineered sophisticated financial formulas to forecast business viability and growth potential, enabling informed decision-making and strategic planning.• Business Development Strategy: Pioneered data-driven strategies that provided small businesses with clear, actionable insights, fostering robust growth and financial health.• Team Collaboration & Mentorship: Fostered a collaborative environment that encouraged innovation and continuous learning, elevating team performance and individual skill development.• Client Success Management: Cultivated strong relationships with business owners, translating analytical findings into strategic advice tailored to their unique market challenges and opportunities.• Performance Improvement: Implemented agile methodologies to streamline project workflows, enhancing team productivity and accelerating client outcomes.

Enhanced User Experience: Ensured websites were not only visually appealing but also user-friendly, incorporating intuitive navigation and responsive layouts for optimal functionality across devices.Client Empowerment: Guided clients through the process of updating and maintaining their websites, providing them with the knowledge and tools to manage their content and layout independently.Feedback Implementation: Worked collaboratively with clients to gather feedback on design and functionality, and iteratively refined the web experience to meet their evolving needs.