Esperanza Ramirez Email & Phone Number

Hired all blue collar non-exempt personnel.- Responsible for all prescreening, ordered background/reference/drug exam checks, verify past employment. - Provided new hire orientation, health care and 401k benefit new and open enrollments. - Formalized company internal hiring processes, job descriptions and grade level.- Captured information using individual modules predefined in Microsoft FileMaker Pro database.- Provided company training in both forklift and safety procedures. - Assisted Production and Quality Assurance departments with departmental implementation process and improvements.- Bilingual liaison between Spanish speaking clients and production departments to coordinate meetings and product delivery.

Supplied yearly budget numbers for our annual software renewal budget report approximately $3.5 million- Captured information using Symantec, Altiris Total Management System IT Lifecycle Automation Solution Suite and BMC Remedy, IT Service Management System for Help Desk and Call Management Workflow Processing.- Implemented and strengthened policy procedures for streamlining and tracking inventory for all loaner/permanent computer assignments, wireless air cards, blackberry units and portable printers.- Provided weekly in-house inventory on equipment and supplies i.e. printer cartridges, laptop and desktop temporary loaner/permanent assignments, blackberry units and accessories, computer docket stations, A/C adapters, etc.Maintained vendor/software contract agreements, detailed information on all company software website purchases i.e. user ID/passwords, serial/registration authorization codes, filed authenticate certificates (proof of purchase).Consolidated, purchased and renewed all firm software applications, domain name registry and Secure Socket Layer certificates (SSL).

Provided support for a group of twelve professionals from various levels.- Researched potential clients from existing 10K, 10Q annual reports, financial news reporting. - Organized interviews and provided training for: new hires, internships, temporary and new secretaries.- Arranged all domestic/international travel for assigned professionals, group meetings and prominent professional/college candidates.- Provided translation for customers in Spanish (read, write and speak fluently).

Provided support for previous and current Chief Executive Officer and President of Aon Enterprise.- Generated daily sales reports from SAP Software templates, client/customer service overall performance, streamlined process on attendance/benefits, accounting internal structure, and coordinated external quarterly meetings.- Assisted with recruiting efforts, scheduling interviews, performance review’s, reevaluated position descriptions and organizational structure charts.

Liaison between Global Contact and Domestic Resource Coordinators.- Enhanced career developmental interests by identifying and deploying Ernst & Young personnel internationally. - Negotiated leveraging opportunities, flexible traveling arrangements, individual financial packages including: housing, expenses, immigration process, etc.- Created a communication process, which decreased duplication efforts by other Global Contact/Area Resource Coordinators and identified a single point of contact.- Participated and gave presentations to maximize awareness for international staffing and deployment efforts.- Created nationwide communication efforts to increase International Deployment awareness effectively and identified interested personnel ranging from 300 to 2,000 in less than six months.

Master Of Business Administration (Mba), On Hold

Bachelor Of Arts (Ba), Political Science And Government

Certificate, Frontline Supervision Program