Esperanza Brown Email & Phone Number

Westport, Wa, Us

• Hand select groceries, electronics, home furnishings, etc. for clients from various retailers like Target or Smith's and deliver to their residence/business.• Pick up pre-shopped orders from other retailers like Harmon's, Best Buy, or CVS Pharmacy and deliver to their residence/business.

Worked as a group or on an individual project to move fixtures/aisles within the store for a new store layout. Store layout is to make room for updated shop and deliver facilities. Remove product from shelving, break down aisle gondolas, rebuild aisle gondolas, set aisles with new product by spacing tags, etc.

• Trainer gave thanks to me for keeping our training team positive and engaged while I was also in training with them. This was despite being somewhat behind as not all of the equipment I needed for working remote arrived in time for our training class.• Quality assessments are mostly 100% scores, with a few misses every once in a while.• Moved from Records Retrieval Agent 1 to 2 upon regular schedule for all new hires of 1 month. Within 6 months of start date was able to move to… Show more • Trainer gave thanks to me for keeping our training team positive and engaged while I was also in training with them. This was despite being somewhat behind as not all of the equipment I needed for working remote arrived in time for our training class.• Quality assessments are mostly 100% scores, with a few misses every once in a while.• Moved from Records Retrieval Agent 1 to 2 upon regular schedule for all new hires of 1 month. Within 6 months of start date was able to move to inbound (still 2), rather than outbound. After another 6 months was accepted onto Resource Desk (3).• On outbound the purpose of our calls was to reach randomized facilities across the US/US Territories to obtain medical records for various insurance companies to perform Risk Adjustments.• On inbound we would not only receive calls from facilities, but also patients, providers themselves rather than a medical records department, copy services, a custodian of records when facilities have been closed, etc.• On Resource Desk my duties included answering questions for our own agents to assist on next steps in our processes, tracking common issues we're facing to forward to Team Leaders for further training of their agents or for training groups who were getting confused, deescalating agents that may have had a hard time with a facility previously, all within certain time expectations and still adhering to quality standards. This role normally comes with 1 hour of outbound calls to facilities that you "own," or handle yourself, but I was not required to do this due to a workload increase we received from insurance companies with how well we handled the pandemic. We also assisted with various projects on a voluntary basis if any arose. Show less

• Started seasonally as part of the fulfillment team, but was hired on after the season in general merchandise due to fulfillment not needing anymore support after the holidays were over.• As fast as seasoned employees within the first week on picking orders (30 minutes to 1 hour max) to be sent out to customers as part of the fulfillment team. Learned how to pack items to send out to customers, how to use a Crown Wave (WAV), and to fulfill orders for pickup in store within one hour.•… Show more • Started seasonally as part of the fulfillment team, but was hired on after the season in general merchandise due to fulfillment not needing anymore support after the holidays were over.• As fast as seasoned employees within the first week on picking orders (30 minutes to 1 hour max) to be sent out to customers as part of the fulfillment team. Learned how to pack items to send out to customers, how to use a Crown Wave (WAV), and to fulfill orders for pickup in store within one hour.• As part of the general merchandise team, the store was easier to navigate, since orders picked in fulfillment came from both the back stock rooms and the frontend of the store. Knew the store layout better than other employees who had only been in one department of the store since they started, making it easier to help guests navigate the store. Learned how to sort the inbound truck deliveries, pull needed product to put on the floor, put products on the floor, how to properly make an area look pleasing for the guest again, and how to deconstruct a department to put out new products for the next season.• Worked through the pandemic until there was a covid outbreak. Show less

• Duties seemed to be a mixture of what barbacks and bartenders duties are combined, based on information gathered on barbacks' and bartenders' duties in other establishments.• Made drinks and poured beers for myself and the other servers, while also serving my own section. Cleaned and restocked both the bar and section. Maintained liquor reports daily.• Also helped with proofreading and rewording of the new menus and took over the Instagram page to advertise and network, as the people… Show more • Duties seemed to be a mixture of what barbacks and bartenders duties are combined, based on information gathered on barbacks' and bartenders' duties in other establishments.• Made drinks and poured beers for myself and the other servers, while also serving my own section. Cleaned and restocked both the bar and section. Maintained liquor reports daily.• Also helped with proofreading and rewording of the new menus and took over the Instagram page to advertise and network, as the people previously in charge of Instagram didn't quite understand how to use it to enhance the business. Show less

Layton, Ut

• Provided excellent customer service for in-bound calls regarding placing new orders, replacement orders if broken or missing, registries, trouble-shooting, etc.• Got a perfect score on the first call review.• Received official compliments on second and third days.• Was offered a full-time position at the end of the season, but the work schedules available did not fit well with my college schedule.

Farmington, Ut

• Cross-trained to open and close all stations in less than 1 month: Pizza, pantry, grill, and saute.• One of few who had the multitasking and time management capabilities to build 2 new soups from scratch daily as part of saute’s opening requirements.• Trained both new and already employed cooks (5+) on all stations, particularly pizza and saute.• Created a highly sold vegetarian pizza for the Fresh Sheet (new menu items every 2 weeks).

Farmington & Layton, Ut

• 1st person hired for Layton NRO, and was hired during the interview as a future manager in training.• Cross-trained to open and close all stations in less than 1 week and assisted other crew members (30+ employees) in their training at the same time: Line/cashier, grill, and prep/dish.• Learned about team development and management, food quality standards, food waste (daily/weekly) and inventory control (weekly/monthly), and orders and repairs for kitchen equipment to become a Kitchen… Show more • 1st person hired for Layton NRO, and was hired during the interview as a future manager in training.• Cross-trained to open and close all stations in less than 1 week and assisted other crew members (30+ employees) in their training at the same time: Line/cashier, grill, and prep/dish.• Learned about team development and management, food quality standards, food waste (daily/weekly) and inventory control (weekly/monthly), and orders and repairs for kitchen equipment to become a Kitchen Manager (KM) for the Farmington NRO. Also left Noodles & Company for Farmington NRO. Was the main manager to receive food orders with a scanner, check food quality, and put away the shipment by myself, while making sure to FIFO every item.• Conducted interviews and hired employees, marketed to future customers and surrounding businesses, assembled equipment, organized the inventory, and trained the new crew (25+ employees) for the Farmington NRO in less than 2 weeks with 3 other permanent managers and 2 temporary trainers.• Trained on customer satisfaction, takeout and catering procedures, banking and cash handling paperwork, office equipment orders, troubleshooting computers and POS systems, and planning posted work schedules to move forward from a KM to a Service Manager (SM). Also mentored replacement KM, who is still with the company. Show less

Layton, Ut

• Cross-trained to open and close all stations: FOH-Cashier, server, and expo; BOH-Saute/silverbowl, and noodle/grill.• Became a certified "Journey Leader" (JL) due to management age and alcohol restrictions. Trained on different types of learning styles, and how to thoughtfully train new employees on every station through positive reinforcement based on their specific learning styles.• 1 of 6 JLs selected to fly to Phoenix, AZ for a NRO in August 2015. Mentored FOH new hires (+/- 10… Show more • Cross-trained to open and close all stations: FOH-Cashier, server, and expo; BOH-Saute/silverbowl, and noodle/grill.• Became a certified "Journey Leader" (JL) due to management age and alcohol restrictions. Trained on different types of learning styles, and how to thoughtfully train new employees on every station through positive reinforcement based on their specific learning styles.• 1 of 6 JLs selected to fly to Phoenix, AZ for a NRO in August 2015. Mentored FOH new hires (+/- 10 employees), built their confidence, and promoted positive attitudes to open the restaurant within 1 week.• Provided excellent customer service Show less

Layton, Ut

Layton, Ut

• Learned each station (drinks, ice cream, switchboard, etc.) quickly and precisely• Helped train new coworkers• Worked drive-thru• Employee of the Month: July 2013

Layton, Ut

• Organized and maintained the back-stock room• Helped teach and supervise new coworkers

Ogden, Ut

• Helped set up for future events• Kept children in line during field trips• Cleaned up after events and field trips• Learned programs • Eventually taught kids without another teacher’s help

Associate Of Science - As, General Studies

Activities and Societies: WSUSA Davis Programming Board: Spring 2014 & Fall 2015 · High/Honor(s) Roll: Spring and Summer 2014, Spring 2018

High School Diploma

Activities and Societies: · Track: 2013 · Office Aid: 2012-2013 · Debate: 2011-2012 · Theatre: 2010-2011 · High/Honor(s) Roll: 2008-2009.