- Office manager- Lead, motivate and organise Sales team (up to 6 Area Managers)- Pricing- Sales and customer relation- Set up and launch of a call center

- Ensure smooth operation on a daily base- Lead a team of up to 13 employees, to ensure high quality service- Finance - Problem management

- Successfully managed key accounts, Aeromexico, Copa Airlines, Aerolineas Argentinas and expedia.de/taap, ensuring outstanding customer service- Demonstrated the competitive advantages of the products and negotiated corporate contracts - Managed the claims in a professional manner, using strong problem solving and active listening skills- Developed and implemented strategic marketing plans and targeted approach in order to maximise and grow business opportunities- Analysed… Show more - Successfully managed key accounts, Aeromexico, Copa Airlines, Aerolineas Argentinas and expedia.de/taap, ensuring outstanding customer service- Demonstrated the competitive advantages of the products and negotiated corporate contracts - Managed the claims in a professional manner, using strong problem solving and active listening skills- Developed and implemented strategic marketing plans and targeted approach in order to maximise and grow business opportunities- Analysed monthly statistics and prepared complex reports and marketing statements for the management in English, Spanish and Portuguese- Defined the internal business processes with new acquisitions Show less

- Effectively led a team of 5 call-centre agents for a car rental broker, encouraging performance improvement and the achievement of financial goals - Responsible for sales activities for car rental services for business and leisure clients, ensuring high standard customer service - Delivered comprehensive training sessions to the new employees, ensuring the company’s standards are fully understood and applied - Provided valuable assistance in the development of marketing initiatives Show more - Effectively led a team of 5 call-centre agents for a car rental broker, encouraging performance improvement and the achievement of financial goals - Responsible for sales activities for car rental services for business and leisure clients, ensuring high standard customer service - Delivered comprehensive training sessions to the new employees, ensuring the company’s standards are fully understood and applied - Provided valuable assistance in the development of marketing initiatives Show less

- Processed invoices and cheque payments, ensuring accuracy and attention to detail- Responsible for monthly reconciliation of supplier statements- Assisted in the closing of the financial period, using strong financial management knowledge - Key-user in a new accounting software project