Michele Esposito Email and Phone Number
Michele Esposito work email
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Michele Esposito personal email
I’m a Passionate and experienced automotive manager specialized in driving innovation and in digital transformation within the industry. I have a proven track record in optimizing the customer journey, enhancing sales strategies, anticipating new mobility trends and overseeing retail operations.Previously I was an accomplished sales and operation manager with a keen focus on fostering growth and efficiency in several automotive business units.
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Global Solution Director | Consumer EngagementMsx International Apr 2023 - PresentRome, Latium, Italy- Strategy definition- Solutions portfolio roadmap- New solutions research & development- Business development- Sales support -
Account ManagerMsx International Jan 2018 - Mar 2023Rome Area, ItalyResponsible for sales and operation in Italy on automotive sector. - Customer Strategy- Revenue, Ebit, DSO and Resources Turn Over responsability- KPI's projects and Customer Satisfaction monitoring- Start-up phase of new projects/customers (including recruitment)- Project Managers coordination - It Support Solutions Sales- Budget PlanningSpecific skills and experiences in Automotive Business Units:- Retail & Business Vehicle Lead Management-… Show more Responsible for sales and operation in Italy on automotive sector. - Customer Strategy- Revenue, Ebit, DSO and Resources Turn Over responsability- KPI's projects and Customer Satisfaction monitoring- Start-up phase of new projects/customers (including recruitment)- Project Managers coordination - It Support Solutions Sales- Budget PlanningSpecific skills and experiences in Automotive Business Units:- Retail & Business Vehicle Lead Management- Service Lead Management- Marketing Campaign - Retail and Wholesale consulting & coaching- Sales & After sales Customer Satisfaction- Customer Relationship Centre- Competencies Assessment- New Product Training- Technical and Non Technical Training- Warranty Prior Approval- Technical Helpdesk- Field Engineers Show less
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Program Manager - Business Development CentreMsx International Jan 2015 - Dec 2017Rome Area, ItalyIn addition to Service Lead Management and Customer Care Activities:Management of Italian Vehicle Lead Management Contact Centre.Management of Technical Helpdesk, Warranty Prior Approval and Field engineers.
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Program Manager - Service Lead Management And Customer CareMsx International Apr 2013 - Dec 2014In addition to Customer Care ActivitiesService Lead Management - Ford ItalyDevelopment of dealer after sales marketing campaigns; coordination of contact centre and field consultants with the scope to improve dealer sales & loyalty performance. Follow up on National Marketing Campaigns.
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Project Manager - Customer CareMsx International Sep 2010 - Dec 2014Management of Italian Ford Customer CareSales and service customer request by phone, email, chat, social media Product Liability and Legal cases. Goodwill Budget administration.
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Project Manager - TrainingMsx International Apr 2007 - Aug 2010Training Manager Coordination of Training activities and Training Centre management (Rome & Milan).Dealer Training needs analysis, curriculum definition, e-learning
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Senior ConsultantMsx International Dec 2005 - Mar 2007Ford Italy - Bodyshop Process Consultant
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Technical ConsultantMsx International Dec 2004 - Nov 2005Ford Italy - Product Quality Specialist
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Technical ConsultantMsx International Mar 2004 - Nov 2004Ford Italy - Technical Helpdesk
Michele Esposito Skills
Michele Esposito Education Details
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Mechanical Engineering
Frequently Asked Questions about Michele Esposito
What company does Michele Esposito work for?
Michele Esposito works for Msx International
What is Michele Esposito's role at the current company?
Michele Esposito's current role is Automotive expert / Customer Journey / Retail / Mobility Solutions / Innovation / Digital transformation.
What is Michele Esposito's email address?
Michele Esposito's email address is m.****@****gora.it
What schools did Michele Esposito attend?
Michele Esposito attended Università Degli Studi Di Roma Tre.
What skills is Michele Esposito known for?
Michele Esposito has skills like Aps, Linux, Jquery, Web Applications, Applicazioni Web, Json, Uml, Ajax, Asp.net, Oracle, Visual Basic, Java.
Who are Michele Esposito's colleagues?
Michele Esposito's colleagues are Sophie Montalva Administrativa, Patrick Andersson, Natalie Giesen, Dattatray Pawar, Marie Barker, Paul Hutchings, Terry Mccoy.
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Michele Esposito
Double Degree Student In International Relations At Luiss Guido Carli And Chinese Foreign Affairs University | Stanford Ihp | Event Organizer | Sustainability ManagerRome -
Michele Esposito
Milan -
Michele Esposito
Verona -
Michele Esposito
Italy
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