Christina Esquivel Email & Phone Number

Denton, Tx, Us

• Directed all aspects of operations, including supply chain management, manufacturing, logistics, and customer service, for a leading technology company with 55 employees and annual revenues exceeding 9 million.• Spearheaded strategic planning initiatives, resulting in a 5% increase in market share and a 10% growth in revenue within 1.5 years’ time.• Developed and implemented streamlined processes, resulting in a 20% reduction in operational costs and a 15% improvement in overall efficiency.• Established key performance indicators (KPIs) and metrics to monitor operational performance and ensure alignment with corporate objectives.• Oversaw the successful implementation of an enterprise resource planning (ERP) system, improving inventory management and enhancing operational transparency.• Built and mentored high-performing teams, fostering a culture of collaboration, accountability, and continuous improvement.• Developed and maintained strategic partnerships with key suppliers and vendors to optimize sourcing, reduce costs, and enhance product quality.• Collaborated closely with the executive team to define and execute business strategies, driving sustainable growth and expansion.

• Motivated and led a team of 15 employees and 4 attorneys across 3 locations• Cultivated a positive work culture and increased employee retention• Wrote, defined, and implemented the company values, culture, and growth strategies• Responsible for all HR decisions and upkeep within the firm; including but not limited to hiring, termination, coaching, PTO, and benefits• Increased gross income by 8% from 2017 to 2018 and by 10% 2018 to 2019• Led all operational functions for organization across 4 locations.• Optimized supply chain operations, reducing lead times by 20% and improving on-time delivery.• Developed and executed comprehensive risk management strategies, ensuring business continuity, and mitigating potential disruptions.• Led a cross-functional team in the successful launch of new products.• Streamlined quality control processes, resulting in a 20% reduction in defects and an enhanced customer satisfaction rate.• Created and managed all marketing from social media to direct mail with an above average ROI• Attended the Disney Institute training in 2019• Attended the Rainmaker conference in 2018

• Conducted classroom, virtual, and field training to internal employees, reducing turnover by 10% and immediately increasing associate productivity.• Planned, organized and developed training materials that met specific needs for new hire classes, quarterly goals, conferences, receiving 4.0 and 5.0 scores on a 5 point scale, from audience on trainer assessments out of a scoring system 1 to 5.• Mentored, onboarded, and created training schedules for all new hires for 26 centers• Created 2-day webinar training sessions which covered customer service, insurance verifications, and workflow tips and tricks.• Led team of 4 trainers through multiple mergers and acquisitions, training all staff on new operating systems, workflow, and policies

• Managed schedules, organized office functions, and oversaw daily operations of an office team of 10 employees• Won the Budget Buster Award 2015 and 2016 for cutting budget expenditures by 10%• Wrote and designed company-wide newsletter• Led team to a 35% increase in MRI business• Consistently ranked in the top 5 performers in a company of 47 locations• Elevated centers patient-satisfaction index from 73% to 92% within one year; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.

oAnswer the phone and help with patient question and concernsoResponsible for recording all pertinent information within patients chartsoMulti-task between phone calls, data entry and patientsoResponsible for training all new front desk employees in current operating systems and office protocols

oHelp patrons with information about art and artist while making them feel comfortable about their purchasesoHelp in the installations and de-installations of artworkoResponsible for gathering information about new artist