-Monitoring any problems or possible attacks 24/7 and responding immediately-Monitor and manage events to reduce downtime-Analyzing and reporting events and information-24/7 maintenance of servers, network adapters, and network components-To have knowledge about the correlation of logs of critical information systems and to contribute and improve them by reviewing them.-Ensuring uninterrupted operation of the company's IT services.

Analytical IT HelpDesk trained to work on different hardware and software errors, Thorough in tackling technical issues, tracing root causes and correcting errors. Knowledgeable IT team member with background setting up, maintaining and repairing user stations, Works well independently on diverse support projects and kept impeccable records, Expert troubleshooter and critical thinker with great problem-solving abilities.Analytical IT HelpDesk trained to work on different hardware and software errors, Thorough in tackling technical issues, tracing root causes and correcting errors. Knowledgeable IT team member with background setting up, maintaining and repairing user stations, Works well independently on diverse support projects and kept impeccable records, Expert troubleshooter and critical thinker with great problem solving abilities.• Assisted service desks teams with the management of complex customer complaints, queries and issues.• Efficiently solved [50]+ customer computer issues per day.• Converted technical computer, software, hardware and system information to non-technical audiences with ease.- Managed and helped teams of [8000]+ staff with complex customer issues, complaints, computer malfunctions and questions.• Helped teams of [8000]+ staff with complex customer issues, complaints, computer malfunctions and questions.• Managed the troubleshooting and problem-solving of disaster recovery solutions under extremely tight deadlines.• Ensured customer service stayed timely and accurate by closely monitoring operations through.• Collaborated with teammates to deliver optimal performance