Experienced Senior Service Account Manager with a demonstrated history of working in the telecommunications industry. Skilled in Customer Portfolio Management, Sales of Telecommunication Infrastructure Products (which are P2P Internet, Ethernet, MPLS, IP solutions etc.) for increasing revenue month by month, Consulting Internet Service Providers for creating telecom infrastructure topologies, Communication, Customer Relationship Management (CRM), Management, and Account Management. Strong information technology professional with a Graduate focused in MBA (Eng.) from Bahçeşehir Üniversitesi, before that Undergraduate from Yıldız Technical Unv.
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Country Sales DirectorRetn -
Senior Wholesale Account ExecutiveTürk Telekom International May 2023 - Presentİstanbul, Türkiye -
Account ManagerEricsson Aug 2022 - Jan 2023İstanbul, TürkiyeResponsible for Turk Telekom Group -
Senior National Data Account Manager - Carrier RelationsTurkcell Mar 2014 - Aug 2022Kucukyali• Account Management •Managing business development, sales activities and customer relations for the telecom operators.•Consistent revenue delivery through skilled lead identification/qualification and pipeline management.•In charge of nurturing existing relationships, identifying new opportunities for growth within existing client relationships and set new relationship with new accounts.•Building up portfolio of clients. -
Wholesale Account ManagerTurk Telekom Jun 2012 - Feb 2014- Account Management- Wholesale of Telecommunication Infrastracture (Lease Line, Metro Ethernet, ADSL, GSHDSL etc.)- Following and İncreasing of Customer Revenues- Alligning with Marketing, Strategy, Network, Access Infrastructure and RegulationDepartments to create solutions for customer demands- Payments Collection Management -
Training Marketing SpecialistTurk Telekom May 2011 - Jun 2012 Performing marketing activities of department, managing relations with external companies and customer communication Project Management Executing of Corporate Social Responsibility Projects Performing all training promotion activities, preparing announcements and advirtisements of trainings Training Planning and Organisation International workshop, conference and seminar planning, stakeholder and customer communication and coordination Preparing reports -
Customer Relationship Professional, Business Processes - Project TrainerShell Dec 2009 - May 2011• Order and operation management• Follow up customer complaints & feedbacks and find root causes and resolutions• Drive successful Customer Facing systems deployment• Following retailer account contracts, overdue, payment systems and credit limits.• Deliver trainings for implemention GSAP, CRM programmes, online order giving tools (E-Serve), invoicing, credit controls, new order and delivery methods.• Localizate global training packages• Supporting team for improving the system knowledge as a superuser -
Marketing And Organisation Responsible (Part Time)Boğaziçi Education Consulting Company Mar 2006 - Sep 2008 Training Marketing New Training Programmes Resarchment and Development Evaluation of Trainings New Trainer Researchment
Esra Vural Education Details
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International Studies, Italy - Erasmus Exchange Student Programme -
Political Science And International Relations
Frequently Asked Questions about Esra Vural
What company does Esra Vural work for?
Esra Vural works for Retn
What is Esra Vural's role at the current company?
Esra Vural's current role is Country Sales Director.
What schools did Esra Vural attend?
Esra Vural attended Bahçeşehir Üniversitesi, Università Degli Studi Di Trento / University Of Trento, Yıldız Teknik Üniversitesi / Yildiz Technical University, Kadıköy Anadolu Lisesi Ve Maarif Koleji.
Who are Esra Vural's colleagues?
Esra Vural's colleagues are Nataliia Sidorova, Виктор Янковский, Natalia Nosova, Valērijs Makarovs, Alexandrina Genova, Olga Varlagina, Alexey Ostapenko.
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Esra Vural
Istanbul -
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2gmail.com, ericsson.com
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