I have had the opportunity to work with different people in the field of education and experience that I have received both at home and abroad, to participate in a team and learn to produce together. For this reason I think that I will be easily adapted to any team.I am a person who loves work and cares about details. I have often experienced that being flexible at the point of human relationships has returned to me as productivity. I think it is very important to learn new things and develop my abilities, and it is necessary to take advantage of the teachings of human relations for this purpose. It is very important for me to exchange information with people in my team.
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Customer Service ManagerAvansas Uk Nov 2021 - Mar 2024 -
Sales Operations ManagerJeunesse Global Jun 2017 - Aug 2019Istanbul, Turkey• Building an effective communication between Customer and Company departments such as Sales, AfterSales, Logistics, Accounting.• Responsible from Global sales forecasting process.• Handling all administrative duties for the organization and scheduling of client meetings and conferences,• Following up with clients on the telephone for administrative purposes, • Providing administrative assistance to executives and management team members as required,• Preparing and circulating related reports and presentations to General Manager,• Coordinate meetings and events for the annual plan To plan and organize the events and meetings of the annual plan in coordination with the sales units and marketing in accordance with the Promotion Regulation and company policy• Create organization business plan. To manage all stages of the organization from the tender stage to the invoicing.• Purchasing, budgeting operations of the planned organizations, following the invoices and payment processes• Manage the operation process together with agencies and related suppliers.,• To be responsible for procurement and logistics processes -
Customer Service RepresentativeVodasoft Call Center Services Dec 2013 - Jun 2017
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Sales Operation Specialist - Import/ExportArasta Dış Ticaret Ve Makina Sanayi Ltd.Şti. Sep 2007 - Oct 2010Istanbul, TurkeyAll operational process of sea import - Liaise with client; overseas agent and carriers - Ensuring all documents are in order, keeping accurate recordsTracking and controlling import transactions and documentsDemand from suppliers proposals, proforma etc...To plan and coordinate the shipment of goods to be imported from abroad in accordance with the sea import business processManagement of all shipping and export operations of orders, complete preparation of export documents,Following and concluding the import and export operation of the products to be imported to the destination of abroad -
Senior Customer Service ManagerMarks And Spencer Nov 2006 - Sep 2007Istanbul, TurkeyDEPUTY MANAGER- Assume full responsibility of Store in Store Managers absence- Fully support the Store Manager in appraising staff through my own observations and by performance management.- Ensure effective communication to sales floor team at all times, informing them of daily targets and company, operational and product changes. -
Technical Customer Support RepresentativeSiemens Jan 2003 - Feb 2006Istanbul, Turkey -
Sales RepresentativeThe British Home Store Jan 2000 - Sep 2002Reading, United Kingdom
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Customer ServiceBoyner Buyuk Magazacilik A.S. Apr 1998 - Oct 1999Istanbul, Turkey
Esra Çiçek Education Details
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Marketing/Marketing Management, General -
Cavendish CollegeMarketing- Public Relations-
Frequently Asked Questions about Esra Çiçek
What is Esra Çiçek's role at the current company?
Esra Çiçek's current role is Avansas UK Customer Service Manager.
What schools did Esra Çiçek attend?
Esra Çiçek attended Çanakkale Onsekiz Mart Üniversitesi, Cavendish College.
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