As Asst.Revenue and Reservation Manager, I m responsible for analysing and presenting financial data that will help the Sales and Senior executive teams to make well-informed decisions about potential new business and the market, in general.Manage and lead the Team through day-to-day operations, as well as strategically guide the Reservation department to achieve Team and organisational goals.Ensure yield exemptions are investigated and analysed and new business opportunities are identified. Complete and analyse month-end reports.Outline risks and opportunities relative to meeting rooms versus Guest room availability to present at weekly meetings.Record and analyse all refused, lost, cancelled and waitlisted business for both Guest rooms .Ensure effective information gathering and analysis is conducted in order to identify and maximise on all possible opportunities and minimise any risks.Ensure Team Members have current knowledge for all relevant processes, policies and promotions, as necessary, to perform their duties.Manage staff performance in compliance with company policies and procedures.Manage, train and develop the Reservation Team.

Assist in the day to day operations of the Reservation Department. Manage telephone and email enquiries in a prompt and professional manner and in accordance with brand standards. Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates. Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business. Assist in the recruiting, managing, training and developing of the reservation team. Manage third party sites, negotiate prices and participate in the organization of hotel promotional activities.

Supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. As a shift leader of the front desk oversee the front office activities between the Guest, the hotel, and the various hotel departments. Ensure the shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events. Schedule team members weekly, assign daily work , lead pre-shift meetings, inform and train them. Observe their performance and reports to the front office manager directly. As Manager on Duty three evenings of the week,tour hotel interior and exterior to ensure the property and facilities are functional, presentable to established standards and safe for guests and team members.Acting as night manager in his absence,taking the all responsibilities during the night shift. Preparing reports of the previous day for other department managers and general manager. Contact with the guests to solve their problems during the stay if necessary.

Provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required and inform the guests about the city and make them feel comfortable during their stay with make it right tools.

Achieve positive outcomes from Guest queries in a timely and efficient manner ,ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required. Demonstrate a high level of customer service at all times. Also demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties. Maximize room occupancy and use up-selling techniques to promote hotel services and facilities .

As an In Room Dining Order Taker is responsible for receiving guests’ orders, entering their orders in a P.O.S. system and ensuring the guest’s bills are processed accurately and efficiently. An In Room Dining Order Taker carries the responsibility of thoroughly understanding the menu, food offerings and food contents. Answering incoming calls, Assist fellow team members and other departments wherever necessary to maintain positive working relationships.

Welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Taking reservations,answering phone calls, assiting sales department as required. Visiting agencies or hotels dailiy,delivering brochures,tickets and coupons to them.

As an In Room Dining Order Taker is responsible for receiving guests’ orders, entering their orders in a P.O.S. system and ensuring the guest’s bills are processed accurately and efficiently. An In Room Dining Order Taker carries the responsibility of thoroughly understanding the menu, food offerings and food contents. Answering incoming calls, Assist fellow team members and other departments wherever necessary to maintain positive working relationships.

Inspecting designated guest rooms and/or public areas, verify and report status and/or discrepancies of rooms and enter into property management system (as needed), respond to special guest requests in a timely.