Esraa Arafa Email & Phone Number

Cairo, Cairo, Egypt

o Helped new customers get started and ensured a smooth setup.o Addressed issues, answered questions, and provided solutions to ensure satisfaction.o Developed strong, long-term relationships with customers to increase retention and loyalty.o Identified opportunities for contract renewals, upselling, or cross-selling additional services or features.o Tracked customer health metrics and usage data to proactively address potential issues.o Acted as the customer’s voice within the company to influence product improvements and service enhancements.

Cairo, Egypt

o Led a team of 2 Groups to achieve sales targets and exceed revenue goals.o Managed and motivated the telesales team to hit sales goals.o Developed and implemented sales strategies and plans for the team.o Conducted sales calls, negotiated deals, and closing sales.o Monitored sales performance, analyzed results, and adjusted strategies to improve outcomes.o Trained and coached the team to enhance their skills and improve results.

El Mansoura, Ad Daqahliyah, Egypt

o Researched markets and trends to uncover potential opportunities.o Developed and nurtured relationships with clients, partners, and stakeholders.o Created and executed strategic business plans that align with company goals.o Collaborated with sales, marketing, and product teams to support growth.o Negotiated deals, contracts, and pricing to generate revenue.o Monitored and analyzed performance to optimize strategies and improve results.o Focused on expanding brand presence and customer satisfaction.

El Mansoura, Ad Daqahliyah, Egypt

o Led a team of 8 Groups to achieve sales targets and exceed revenue goals.o Implemented new sales processes and training programs resulting in increased efficiency and productivity.o Developed and maintained strong relationships with key clients and partners.o Identified new sales opportunities and created targeted sales strategies to capitalize on them.o Analyzed sales data and made data-driven decisions to optimize sales performance

El Mansoura, Ad Daqahliyah, Egypt

o Directed personal, training and labor relations activities.o Advised top management on appropriate employee corrective actions.o Facilitated monthly meetings to develop strategies that would positively influence workplace relationships.o Answered customer`s questions and addressed problem and complaints person and via phone.

El Mansoura, Ad Daqahliyah, Egypt

o Answered 10+ Calls Per hour, exceeding target call rates.o Maintained a professional, friendly demeanor with customers at all times, receiving positive customer reviews.o Established knowledge of protocols and answering customer inquiries.