Esraa Zaky Email and Phone Number
Esraa Zaky is a Quality Coordinator at talabat at talabat.
Talabat
View- Website:
- talabat.com
- Employees:
- 1765
-
Regional Quality CoordinatorTalabat Apr 2023 - Present -
Social Media - SmeTalabat Nov 2022 - Mar 2023Egypt-Providing exceptional customer experience on all social media channels.-Supporting agents with customers' inquiries, requests and complaints in a timely manner, taking actions to retain customers whenever needed. -Interacting with community members and customers.-Monitoring, tracking, and reporting community feedback and online reviews to the management.-Strengthen relationships with loyal customers and key influencers within the community.-Monitor positive/negative comments and topic trends.-Engaging and resolve any potential conflicts that may affect brand reputation.-Tracking campaigns and reporting to the marketing team for any complaints or inquiries.-Tracking queue and assigning agents to reach the best results during the shift.-Following up campaigns inquiries and giveaway tasks. -
Social Media - Account AdvisorTalabat Nov 2021 - Nov 2022Egypt -
Social Media SpecialistSugarbear® Vitamin Care Apr 2021 - Dec 2021Egypt-Developed and managed social media strategy to reach 110K followers in 6 months.- Engaged with customers and targeted shoppers. - Collaborated with more than 40 influencers to develop campaigns. - Created daily content, ensuring that posts are scheduled regularly and on optimal days and times.-Monitored SEO and customer engagement.- Tracked metrics and insights on each platform. - Used tools such as Facebook Ads Manager.- Worked with designers to ensure content is informative and appealing.- Supported customer service team for better performance. -
Social Media - Subject Matter ExpertYashry.Com Dec 2019 - Apr 2021Egypt- Supporting the social media team with their inquiries. - Monitoring team performance and reporting to the team leader and quality team.- Assigning daily tasks for the team and tracking their daily performance and adherence. - Handling escalations and CPA cases. - Delagate to the team leader and managed the daily required tasks in his off days.- Joining supervisor weekly meetings, presenting the team performance for the week. - Resolving team issues and coaching team members to get the best results. -
Social Media ModeratorYashry.Com Jun 2019 - Dec 2019Egypt- Managed all social media platforms for yashry.com. - Handling customers' inquiries and solving issues. - Reporting campaigns issues to marketing team. - Engaging with customers in both Instagram and Facebook comments. -
Customer Service RepresentativeEdfa3Ly Jan 2019 - Jun 2019Egypt- Started as a live chat agent, answering customers' inquiries and solving issues. - Supporting newcomers with shadowing and training processes. - Top performance for 6 months in raw and promoted for social media moderator job. -
Content CreatorEra Studio Jun 2016 - May 2019Egypt- Managed the channel community and engaged with subscribers. - Edited videos using final cut pro.- Created marketing strategy and maintained SEO to get the targeted audience. - Wrote scripts for art videos.
Esraa Zaky Education Details
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Tourism Guidance
Frequently Asked Questions about Esraa Zaky
What company does Esraa Zaky work for?
Esraa Zaky works for Talabat
What is Esraa Zaky's role at the current company?
Esraa Zaky's current role is Quality Coordinator at talabat.
What schools did Esraa Zaky attend?
Esraa Zaky attended Ain Shams University.
Who are Esraa Zaky's colleagues?
Esraa Zaky's colleagues are Mujassam Raza, Karim K, Ahmad Khattab, Mohamed Osama, Srinivas Byavathi, Sirin Seymen, Abdullah Al-Battashi.
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