Esraa Emam Email & Phone Number

New Cairo City, Cairo Governorate, Eg

Egypt

Cairo, Egypt

We

* Investigate top management and complicated cases and validate, to improve current performances.* Monitoring online chat to measure level of customer satisfaction and assure from following right process.* Monitoring the inbound and outbound calls and chats, to make sure that call center agents are in compliance with the rules and regulations of an organization.* Provide training, coaching, feedback and assistance to call center agents to make sure they understand new policies and procedures for quality.* Contributes to team effort by accomplishing related results as needed.* Deliver reports helps in improving our references & resources to make sure from high quality.

Freelance

Conduct Soft skills sessions to enhance in attitude and handling skills of customer service levels specially that dealing with customer direct.Reach 200 hour of training.

Freelancing Marketing

Te-Data

Handling Customer requests via phone.Follow Company rules to match the general goals.Meet customer satisfaction as i can with available tools.Create ways in handling customers.Search for new ways to avoid the common errors from company side.Handle internal team tasks.Create inspiration activities to to inspire team reaching the top.

Bachelor'S Degree, Accounting And Finance

Activities and Societies: * COMET " Conference of Marketing,Economics And trade " From 2008 till 2009 >> IT & multimedia Member From 2009.

Literary, V.Good

Activities and Societies: High SchoolStudying