Esra Bozgaca Email & Phone Number

Hamburg, Germany

Responsible for the successful delivery of client projects according to the Statement of Work and Translate the client's expectations and requirements into a working solution that matches their payment needs. Managing new client's onboarding processes and their associated banks successfully. Communicate with clients and ensure alignment between multiple stakeholders while always keeping the planning up to date, clear and known.

Istanbul, Turkey

I am leading the Client Onboarding, Integration and Service experiences of large and multi-national Global Liquidity and Cash Management (GLCM) clients, and managing a team of ~10 experienced & energetic banking professionals to support these client journeys. It is a great opportunity to be both client-facing with exposure in the market, and at the same time to be involved with internal critical processes like Compliance, Risk, Voice of Customer and Transactional / Payments Services.

Istanbul, Turkey

My role was being a Senior Account Manager working with Top Tier clients, becoming their voice and interface into the Bank's greater organization and supporting them in their Operational, Legal, Security and Transaction service needs. That also included finding ways to improve the customer experience, to decrease the customer effort to do business with our Bank, and to perform analysis & reporting for continuous improvement.

Istanbul, Turkey

I have worked in Retail Banking Business Analytics taking lead in covering a number of business-critical analysis areas, such as:- monthly advertising budget numbers- branch sales budgets and forecasts- global money transfer operations through Monegram

Istanbul, Turkey

I took multiple responsibilities around Sales Effectiveness of the Retail Banking and Affluent Banking branch network, supporting Retail Banking management in:- managing incentive compensation programs- reporting and tracking the results of monthly sales targets in the branches- implementing Compliance and Legal requirements into the Sales processes- providing business analytics to critical departments such as Treasury, Compliance, Operations

Istanbul, Turkey

I took active role as a heavily customer-facing product and sales expert to help drive cross-sell, up-sell and new lead generation activities for revenue increase. My focus product areas were credit cards, insurance and loans products.

Istanbul, Turkey

I have worked as a Customer Service and Telemarketing specialist at the Contact Center, which gave me a lot of experience in knowing a wide range of Retail Banking products, how to sell these products, how to serve various customer needs and also how to interact & talk with a wide range of customer profiles.