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Esra Bozgaca is listed as Enhancing Customer experience for PaaS projects focusing on the operational excellence and human touch. at Serrala, a company with 516 employees, based in Hamburg, Hamburg, Germany. AeroLeads shows a matched LinkedIn profile for Esra Bozgaca.
Esra Bozgaca previously worked as Implementation Manager at Serrala and Head of Client Management&Implementation&Integration, Global Liquidity and Cash Management at Hsbc. Esra Bozgaca holds Department Of English Language Teaching, English from Marmara University.
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Veteran Financial Services professional in a managing role, with deep knowledge of end-to-end Banking Customer Experience and Journeys, in both Corporate Banking and Retail Banking settings, in an emerging growth market environment.
Listed skills include Banking, Retail Banking, Credit Risk, Branch Banking, and 9 others.
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A career timeline built from the work history available for this profile.
Hamburg, Germany
Responsible for the successful delivery of client projects according to the Statement of Work and Translate the client's expectations and requirements into a working solution that matches their payment needs. Managing new client's onboarding processes and their associated banks successfully. Communicate with clients and ensure alignment between multiple.
Istanbul, Turkey
I am leading the Client Onboarding, Integration and Service experiences of large and multi-national Global Liquidity and Cash Management (GLCM) clients, and managing a team of ~10 experienced & energetic banking professionals to support these client journeys. It is a great opportunity to be both client-facing with exposure in the market, and at the same.
Istanbul, Turkey
My role was being a Senior Account Manager working with Top Tier clients, becoming their voice and interface into the Bank's greater organization and supporting them in their Operational, Legal, Security and Transaction service needs. That also included finding ways to improve the customer experience, to decrease the customer effort to do business with our.
Istanbul, Turkey
I have worked in Retail Banking Business Analytics taking lead in covering a number of business-critical analysis areas, such as:- monthly advertising budget numbers- branch sales budgets and forecasts- global money transfer operations through Monegram
Istanbul, Turkey
I took multiple responsibilities around Sales Effectiveness of the Retail Banking and Affluent Banking branch network, supporting Retail Banking management in:- managing incentive compensation programs- reporting and tracking the results of monthly sales targets in the branches- implementing Compliance and Legal requirements into the Sales processes.
Istanbul, Turkey
I took active role as a heavily customer-facing product and sales expert to help drive cross-sell, up-sell and new lead generation activities for revenue increase. My focus product areas were credit cards, insurance and loans products.
Istanbul, Turkey
I have worked as a Customer Service and Telemarketing specialist at the Contact Center, which gave me a lot of experience in knowing a wide range of Retail Banking products, how to sell these products, how to serve various customer needs and also how to interact & talk with a wide range of customer profiles.
Other employees you can reach at serrala.com. View company contacts for 516 employees →
Kundan Kumar
Colleague at Serrala
Maharashtra, India, India
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MD
Mario Dino Valzado
Colleague at Serrala
Metro Cebu, Philippines
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CR
Can R.
Colleague at Serrala
Rellingen, Schleswig-Holstein, Germany, Germany
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MV
Manon V. Glahn
Colleague at Serrala
Berlin, Berlin, Germany, Germany
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LM
Lisa Maria Kuke
Colleague at Serrala
Barcelona, Catalonia, Spain, Spain
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ZG
Zoë Gallienne
Colleague at Serrala
Aylesbury, England, United Kingdom, United Kingdom
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OD
Octavio Duarte
Colleague at Serrala
Breda, North Brabant, Netherlands, Netherlands
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RV
Revanth Venkategowda
Colleague at Serrala
Hamburg, Hamburg, Germany, Germany
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AS
Amina Stermasi
Colleague at Serrala
Mataró, Catalonia, Spain, Spain
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AS
Andreea Sandu
Colleague at Serrala
Greater Hamburg Area, Germany
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Quick answers generated from the profile data available on this page.
Esra Bozgaca works for Serrala.
Esra Bozgaca is listed as Enhancing Customer experience for PaaS projects focusing on the operational excellence and human touch. at Serrala.
Esra Bozgaca is based in Hamburg, Hamburg, Germany while working with Serrala.
Esra Bozgaca has worked for Serrala, Hsbc, Denizbank, and Citi.
Esra Bozgaca's colleagues at Serrala include Kundan Kumar, Mario Dino Valzado, Can R., Manon V. Glahn, and Lisa Maria Kuke.
You can use AeroLeads to view verified contact signals for Esra Bozgaca at Serrala, including work email, phone, and LinkedIn data when available.
Esra Bozgaca holds Department Of English Language Teaching, English from Marmara University.
Esra Bozgaca is listed with skills including Banking, Retail Banking, Credit Risk, Branch Banking, Call Centers, Commercial Banking, Credit, and Credit Cards.
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