Lead Technical Support Engineer
CurrentFaraday (Lead Technical Support Engineer)Spearheaded the customer support department, optimizing processes to enhance efficiency and customer satisfaction.Designed and implemented metrics to track and improve customer experience, resulting in a 20% increase in positive feedback.Developed tailored IT solutions, ensuring the unique needs of each client were met.Managed the IT sector, overseeing all related tasks and projects.Authored comprehensive customer support documentation, streamlining onboarding and troubleshooting processes.