Essam Ali Email & Phone Number

Saudi Arabia

Egypt

1. Responsible for the Accounting Services Department (creating clear process, Support ProcessImprovement and contributing to process optimization to ensure security and fairness).2. Responsible for sending estimates for clients for the accounting services3. Ensure meeting deadlines with clients through proper follow up with agents and clients in freelancingservices to provide a clear and optimum outcome/results to achieve customer’s satisfaction.4. Responsible for accounting services refunds and ensure that refunds and cancellations are in accordancewith the company’s policy.5. Act as a focal point of escalation for customers’ issues.6. Prepare an inclusive report for paid invoices and their respective employees on a monthly basis7. Responsible for preparing and distributing Freelancing commission sheet8. Provide any support required in the development of the accounting system in Daftra.9. Technical support: take calls, reply to challenging emails/disputes in case of absence of agents or rush, ifapplicable.10. Handle Technical support Escalations upon request.11. Acting as Daftra expert Providing necessary support to team members in order to complete the tasksassigned to them efficiently.12. Responsible for the treasury, cash flow and funds available for daily operations.13. Provide finance management with the information helpful to business needs.14. Responsible for procurement (prices estimates, Place orders, monitor inventory, refund).15. Responsible for handling all tasks related to Egyptian E-invoice.16. Assiste in IT tasks as required.17. Highlight key opportunities for the company and provide advice.

Egypt

1.monitoring and review the customer’s ticks, emails, chats, and phone calls.2. Prepare system business analysis for the backlog next release.3. Prepare and execute test cases in order to maintain our product quality.4. Preparing and implementing demos.5. Maintain customer satisfaction.

Egypt

1. handling user issue2. entering system basic data3. monitoring and maintaining server4. making daily backup5. managing and maintaining system data bases on sql engine6. solving any kind of issue my came up in the data bases7. installing and configuring clients and server

El Giza

1. Identifying the needs of the client and requirements and form it the screens and functions of the programmer short work systems analysis.2. Checking and testing of systems prior to delivery to customers.3. Training and the definition of client regarding Topics systems.4. Any problem solution designed programs through coordination with the programmers or developers within the company as well as establishing a program databases MS SQL2000.2005.2008.5. Preparing and implementing demos.

El Giza

1. Identifying the needs of the client and requirements and form it the screens and functions of the programmer short work systems analysis.2. Checking and testing of systems prior to delivery to customers.3. Training and the definition of client regarding Topics systems.4. Any problem solution designed programs through coordination with the programmers or developers within the company as well as establishing a program databases MS SQL2000.2005.2008.5. Preparing and implementing demos.

Bachelor'S Degree, Accounting, Pass

Education record