1. Develops Patient Experience and CRM process by developing customer interaction, voice response systems, designing user policies, developing and executing user acceptance test plans, planning and controlling implementations.2. Coaching Hospitality teams to achieve the highest standard in hotelier services at all business units by planning ,recruitment , training , budgeting , implementation and monitoring by departmental KPI’s3. Maintains and improves Patient Experience & CRM operations by monitoring system performance; identifying, resolving problems, preparing and completing action plans, completing system audits and analyses, managing system and process improvement and quality assurance programs and installing upgrades.4. Prepares CRM performance reports by collecting, analyzing, and summarizing data and trends.5. Maintains professional and technical knowledge by tracking emerging trends in call