Essam Fahmy Email & Phone Number

London, On, Ca

London, Ontario, Canada

London, Ontario, Canada

London, Ontario, Canada

London, Ontario, Canada

• Utilized a rich resource base, including user guides, technical manuals, and analytical tools, to research and devise effective solutions, becoming a reliable point of contact for technical guidance.• Collaborated across departments and with external companies, leading to more effective resolution of user issues and achieving 100% compliance with Apple QA standards.• Created and managed a comprehensive problem-solution log, significantly boosting team efficiency and achieving a 95%+ CSAT score.• Regularly engaged in product training, ensuring expertise in new launches and contributing to team readiness and effectiveness.

London, Ontario, Canada

• Delivered exceptional customer service in a fast-paced environment, maintaining high standards even during peak hours.• Fostered a positive work environment through clear and effective communication with colleagues and management.• Addressed and resolved customer complaints quickly and professionally, ensuring customer satisfaction.• Ensured food safety and quality by adhering to preparation and presentation guidelines, while also maintaining cleanliness and appealing product display.