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Essam Elkhouly Email & Phone Number
Property Support Associate
at
Cortland
1 work email found
@starzplayarabia.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Current company
Role
Property Support Associate
Location
Leeds, England, United Kingdom
Company size
Who is Essam Elkhouly? Overview
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Quick answer
Essam Elkhouly is listed as Property Support Associate at Cortland, a company with 1685 employees, based in Leeds, England, United Kingdom. AeroLeads shows a work email signal at starzplayarabia.com and a matched LinkedIn profile for Essam Elkhouly.
Essam Elkhouly previously worked as Quality Assurance Analyst at Starzplay and Customer Service Manager at Starz Play. Essam Elkhouly holds Bachelor'S Degree, Quality Control Systems And Productions from The Egyptian University Of Management Science And Technology.
Company email context
Email format at Cortland
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*@starzplayarabia.com
68% confidence
AeroLeads found 1 current-domain work email signal for Essam Elkhouly. Compare company email patterns before reaching out.
Profile bio
About Essam Elkhouly
With over 9 years of experience in customer support and quality assurance, I am a usability QA specialist at STARZPLAY, the leading subscription video on demand (SVOD) service in the MENA region.I am passionate about delivering a flawless and engaging user experience for STARZPLAY applications across various platforms and devices.In my current role, I am responsible for defining and executing test plans and test cases for new and existing features, reporting and tracking bugs, overseeing the release process, and evaluating the function, performance, and design compliance of the product. I also leverage my customer service skills and certification to interact with development teams, partners, and customers, and to utilize user feedback and insights to assist product management in setting development priorities. I have contributed to improving the overall usability and quality of STARZPLAY applications, and to scaling up positive customer experience and retention.
Current workplace
Essam Elkhouly's current company
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Cortland
6 roles
Essam Elkhouly work experience
A career timeline built from the work history available for this profile.
Quality Assurance Analyst
Current*Collaborated with Customer Support and Product teams to integrate customer feedback into product enhancements. * Led projects to unify the user experience across platforms and devices for consistent usability. * Trained Customer Support teams on new products and features to benifet retention rate. * Handled escalations, resolving root issues through.
Jan 2022 - Present
Customer Service Manager
-Leading customer service department, managing KPI and customer feedback Daily / Monthly reports.-Conducting service presentation and delivering CRM training for partners in MENA Region and Pakistan. -Utilize user feedback and insights from all channels to assist product management setting development priorities to reach service improvement.-Assisting QA.
Mar 2018 - Feb 2022
Customer Service Supervisor
-Leading Customer service department and managing KPI reports, product discussion meetings with management and other departments.-Developing strategies to reduce SLA time by building a communication bridge between teams.-Interviewing new agents and training them from starting date.-Monitor calls, emails and social media contacts for accuracy of the.
Dec 2016 - Apr 2018
Senior Customer Service Representative
-Handling all CS manager tasks in absence of a manager from KPI reports, product discussion meetings with management and other departments.-Developing strategies to reduce SLA time by building a communication bridge between teams.-Interviewing new agents and training them from starting date.-Monitor calls, emails and social media contacts for accuracy of.
Apr 2015 - Dec 2016
Customer Service Representative
Answering customer’s inquiries about online shopping and all related inquires. Handling consumer rights escalations, department of economic development and ministry of economics. Working closely with the Logistics department to solve problematic orders, create AWB numbers, delays, pending shipments, second confirmation and cancellations. Resolving.
May 2014 - Apr 2015
Team & coworkers
Colleagues at Cortland
Other employees you can reach at cortland.com. View company contacts for 1685 employees →
TW
Tracey Williams
Colleague at Cortland
Atlanta, Georgia, United States, United States
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CD
Chikere Davis
Colleague at Cortland
Atlanta Metropolitan Area, United States
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DP
Dani Peddington
Colleague at Cortland
Dallas-Fort Worth Metroplex, United States
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JW
Joshua Whichard
Colleague at Cortland
Cary, North Carolina, United States, United States
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DG
David Graber
Colleague at Cortland
Columbus, Ohio, United States, United States
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RD
Raj Desai
Colleague at Cortland
Atlanta, Georgia, United States, United States
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RK
Riley Karr
Colleague at Cortland
Denver, Colorado, United States, United States
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CR
Cindy Richardson
Colleague at Cortland
Houston, Texas, United States, United States
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JK
Julia Krug
Colleague at Cortland
Phoenix, Arizona, United States, United States
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JK
Joy K.
Colleague at Cortland
Lawrenceville, Georgia, United States, United States
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Tracey Williams
Colleague at Cortland
Atlanta, Georgia, United States, United States
View →
CD
Chikere Davis
Colleague at Cortland
Atlanta Metropolitan Area, United States
View →
DP
Dani Peddington
Colleague at Cortland
Dallas-Fort Worth Metroplex, United States
View →
JW
Joshua Whichard
Colleague at Cortland
Cary, North Carolina, United States, United States
View →
DG
David Graber
Colleague at Cortland
Columbus, Ohio, United States, United States
View →
RD
Raj Desai
Colleague at Cortland
Atlanta, Georgia, United States, United States
View →
RK
Riley Karr
Colleague at Cortland
Denver, Colorado, United States, United States
View →
CR
Cindy Richardson
Colleague at Cortland
Houston, Texas, United States, United States
View →
JK
Julia Krug
Colleague at Cortland
Phoenix, Arizona, United States, United States
View →
JK
Joy K.
Colleague at Cortland
Lawrenceville, Georgia, United States, United States
View →
2 education records
Essam Elkhouly education
Bachelor'S Degree, Quality Control Systems And Productions
The Egyptian University Of Management Science And Technology
Technical Diploma, Computing And Information Systems
Alexandria Technical Advanced School
FAQ
Frequently asked questions about Essam Elkhouly
Quick answers generated from the profile data available on this page.
What company does Essam Elkhouly work for?
Essam Elkhouly works for Cortland.
What is Essam Elkhouly's role at Cortland?
Essam Elkhouly is listed as Property Support Associate at Cortland.
What is Essam Elkhouly's email address?
AeroLeads has found 1 work email signal at @starzplayarabia.com for Essam Elkhouly at Cortland.
Where is Essam Elkhouly based?
Essam Elkhouly is based in Leeds, England, United Kingdom while working with Cortland.
What companies has Essam Elkhouly worked for?
Essam Elkhouly has worked for Cortland, Starzplay, Starz Play, Starzplay.Com, and Crazydeals.Ae.
Who are Essam Elkhouly's colleagues at Cortland?
Essam Elkhouly's colleagues at Cortland include Tracey Williams, Chikere Davis, Dani Peddington, Joshua Whichard, and David Graber.
How can I contact Essam Elkhouly?
You can use AeroLeads to view verified contact signals for Essam Elkhouly at Cortland, including work email, phone, and LinkedIn data when available.
What schools did Essam Elkhouly attend?
Essam Elkhouly holds Bachelor'S Degree, Quality Control Systems And Productions from The Egyptian University Of Management Science And Technology.
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