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Essam Isha Email & Phone Number

Solution Consultant at ServiceNow
Location: San Diego, California, United States 8 work roles 3 schools
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Current company
ServiceNow
Role
Solution Consultant
Location
San Diego, California, United States
Company size
13421 employees

Who is Essam Isha? Overview

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Quick answer

Essam Isha is listed as Solution Consultant at ServiceNow, a company with 13421 employees, based in San Diego, California, United States. AeroLeads shows a matched LinkedIn profile for Essam Isha.

Essam Isha previously worked as Training Lead at Apple and Senior Service Technician at Apple. Essam Isha holds Bachelor Of Science - Bs, Cognitive Science With A Specilization In Cognitive And Behavioral Neuroscience (Cbn), 3.8 from Uc San Diego.

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ServiceNow

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Profile bio

About Essam Isha

Essam Isha is a Solution Consultant at ServiceNow.

Current workplace

Essam Isha's current company

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ServiceNow
Servicenow
Solution Consultant
santa clara, california, united states
Website
servicenow.com
Employees
13421
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8 roles · 13 years

Essam Isha work experience

A career timeline built from the work history available for this profile.

Solution Consultant

Current
Servicenow

San Diego, California, United States

Oct 2024 - Present

Training Lead

Apple

San Diego, California, United States

  • As a Training Lead, I contributed to rolling out the training initiatives for the launch of the Apple Vision Pro, playing a key role in introducing Apple's first spatial computer to the market, enhancing product.
  • Worked closely with store leadership to align training programs with business objectives, ensuring that all training activities contribute to the store’s operational efficiency and overall team performance.
  • Led the training sessions for incoming employees, focusing on integrating them into the team and enhancing their proficiency with Apple’s product lineup, technical troubleshooting, and repairs.
  • Acquired elementary proficiency in Xcode and practiced with the visionOS SDK, gaining hands-on experience in the development of apps for the Vision Pro ecosystem. This technical skill set has deepened my understanding.
Jan 2024 - Oct 2024

Senior Service Technician

Apple

San Diego, California, United States

  • Led complex technical issue resolutions for Apple devices, contributing to over 49,000 repairs this quarter, showcasing advanced problem-solving skills.
  • Ranked in the top 5 of 200+ team members for aiding 40 business customers meet their needs using Apple products.
  • Integral in servicing 100,000+ customers, with an average repair time well below the norm, highlighting exceptional efficiency and customer service.
  • Scored a standout 94 NPS score in the latest quarterly review, surpassing the store average by 11 points, demonstrating superior service and expertise.
  • Mentored colleagues effectively, leading to a noticeable enhancement in team expertise and performance, resulting in increased repair success and decreased repair turnaround time.
  • Boosted number of customers assisted by 49% over the last quarter, recognized by management for exceptional time management and service quality.
Feb 2020 - Feb 2024

Technical Expert

Apple

San Diego, California, United States

Jun 2018 - Feb 2020

Technical Specialist

Apple

San Diego, California, United States

Apr 2017 - Jun 2018

Specialist

Apple

San Diego, California, United States

Jul 2015 - Apr 2017

Calculus Tutor

San Diego Mesa College

San Diego

  • Provided personalized tutoring sessions, resulting in a profound understanding of calculus for students.
  • Recognized by faculty for maintaining the highest student attendance rate among tutors.
  • Achieved a significant 30% improvement in overall calculus exam scores for tutored students.
  • Conducted an impressive 53% more tutoring sessions than peers, guiding 52% more students than the second-ranked individual.
  • Collaborated with fellow tutors and faculty to enhance the tutoring experience and monitor student progress.
  • Adapted tutoring approaches to cater to individual student needs, promoting effective comprehension and application of calculus principles.
May 2020 - Aug 2021

Apple Solutions Expert

Best Buy

San Diego, California, United States

Excelled as a specialized Apple products expert at Best Buy, driving sales and providing comprehensive education to customers and colleagues.

2013 - 2015 ~2 yrs
Team & coworkers

Colleagues at ServiceNow

Other employees you can reach at servicenow.com. View company contacts for 13421 employees →

TP Thomas P. Dungan Thomas P. Dungan Colleague at Servicenow San Diego County, California, United States, United States View → TJ Terrie Joo Terrie Joo Colleague at Servicenow Los Angeles Metropolitan Area, United States View → NR Nikhil Raja Reddy Kanthala Nikhil Raja Reddy Kanthala Colleague at Servicenow Hyderabad, Telangana, India, India View → MD Martin D. Brunner Martin D. Brunner Colleague at Servicenow Zurich, Zurich, Switzerland, Switzerland View → RV Ritesh Velaga Ritesh Velaga Colleague at Servicenow Andhra Pradesh, India, India View → VM Vishal Mutthe Vishal Mutthe Colleague at Servicenow Pune, Maharashtra, India, India View → MZ Mussie Zemikael Mussie Zemikael Colleague at Servicenow Greater Melbourne Area, Australia View → GL Garrett Lamantia Garrett Lamantia Colleague at Servicenow San Diego, California, United States, United States View → PD Paul Douglas Paul Douglas Colleague at Servicenow Aldie, Virginia, United States, United States View → DD Dakota Duffy, M.A., Pmp Dakota Duffy, M.A., Pmp Colleague at Servicenow Washington DC-Baltimore Area, United States View →
3 education records

Essam Isha education

Bachelor Of Science - Bs, Cognitive Science With A Specilization In Cognitive And Behavioral Neuroscience (Cbn), 3.8

Uc San Diego

• Research Design & Methodology: Demonstrated skills in designing, conducting, and interpreting interdisciplinary research projects. •.

Education record

San Diego Mesa College

Completed calculus series behavioral neuroscience courses and programming courses.

Education record

Grossmont College

Fulfilled transfer requirements for the Cognitive Science Bachelor's program at UC San Diego.

FAQ

Frequently asked questions about Essam Isha

Quick answers generated from the profile data available on this page.

What company does Essam Isha work for?

Essam Isha works for ServiceNow.

What is Essam Isha's role at ServiceNow?

Essam Isha is listed as Solution Consultant at ServiceNow.

Where is Essam Isha based?

Essam Isha is based in San Diego, California, United States while working with ServiceNow.

What companies has Essam Isha worked for?

Essam Isha has worked for Servicenow, Apple, San Diego Mesa College, and Best Buy.

Who are Essam Isha's colleagues at ServiceNow?

Essam Isha's colleagues at ServiceNow include Thomas P. Dungan, Terrie Joo, Nikhil Raja Reddy Kanthala, Martin D. Brunner, and Ritesh Velaga.

How can I contact Essam Isha?

You can use AeroLeads to view verified contact signals for Essam Isha at ServiceNow, including work email, phone, and LinkedIn data when available.

What schools did Essam Isha attend?

Essam Isha holds Bachelor Of Science - Bs, Cognitive Science With A Specilization In Cognitive And Behavioral Neuroscience (Cbn), 3.8 from Uc San Diego.

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