Project Management Professional PMI-RMP, PMP, PMI-PBA with a proven track record in successful project delivery and customer satisfaction. Skilled in technical project management, VIP customer relationship building, and team coaching. Dedicated to driving project success and fostering team growth.
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Carrier Relations ManagerSalamRiyadh, Sa -
Senior Project ManagerSalam Jul 2024 - PresentRiyadh, Saudi Arabia๐ฒ๐๐ ๐จ๐๐๐๐๐๐๐๐๐๐๐:โช Process Improvements: Developed and standardized project management processes, improving efficiency and reducing project cycle time by 15%.โช Innovation and Creativity: Introduced innovative project management techniques and tools, improving project outcomes and stakeholder satisfaction.โช Client Relationship Management: Built and maintained strong relationships with VIP clients, resulting in repeat business and increased client loyalty. -
Project ManagerSalam Jun 2011 - Jul 2024Riyadh, Saudi Arabia๐ฒ๐๐ ๐จ๐๐๐๐๐๐๐๐๐๐๐:โช Act as the key liaison for more than 100 customer accounts, elevating client contentment and loyalty.โช Create and formalize detailed project blueprints utilizing MS Project, synchronizing with the strategic change cycle for punctual execution.โช Strategically distribute resources and delineate responsibilities among team members, culminating in a 20% enhancement in project effectiveness.โช Introduce a streamlined governance structure to refine project execution methods, augmenting operational clarity and foresight.โช Attain a 35% decrease in project reporting duration and amplify stakeholder contentment. -
Membership Team LeaderBupa Arabia Jan 2009 - Feb 2010Jeddah, Makkah, Saudi Arabia๐ฒ๐๐ ๐จ๐๐๐๐๐๐๐๐๐๐๐:โช Skillfully resolved more than 50 employee relations matters and oversaw disciplinary procedures, fostering team cohesion and adherence to regulations.โช Devised and executed a thorough communication and training initiative, boosting employee engagement ratings by 25%.โช Guided a workforce exceeding 40 individuals, elevating departmental efficiency by 20% via adept leadership and procedural refinement.โช Expertly managed challenging customer grievances and objections, upholding top-tier customer service benchmarks. -
Customer Service SupervisorOrbit Entertainment Company May 2001 - Aug 2009Riyadh, Saudi Arabia๐ฒ๐๐ ๐จ๐๐๐๐๐๐๐๐๐๐๐:โช Tracked business and process metrics to gauge and enhance customer service efficiency.โช Counseled management on customer service trends, devising proactive approaches to uphold optimal standards.โช Deployed strategies for addressing customer complaints, ensuring swift and efficient follow-up to uphold customer contentment.
Essam Omar Education Details
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Managment
Frequently Asked Questions about Essam Omar
What company does Essam Omar work for?
Essam Omar works for Salam
What is Essam Omar's role at the current company?
Essam Omar's current role is Carrier Relations Manager.
What schools did Essam Omar attend?
Essam Omar attended Midocean University.
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essam omar
Deputy Project Manager For Cuc Al Haram Al Makky Expansion Project At Makkah Saudia Arabia At Bin Laden Saudi GroupSaudi Arabia -
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