- Spearheaded all aspects related to store operations at $38M location, achieving substantial growth from $27M in 2021 aimed at boosting profitability and market presence.- Amplified digital fulfillment sales by 22% YTD by implementing operational process improvements and emphasizing best practice routines, and efficiency standards.- Honored with "Store Director HR Business Partner Award" in spring 2022 Fall National Meeting, and "Group Operational Excellence Award" during Spring Meeting 2023.- Secured #1 guest engagement score in district and ranked top 3 in group, while serving as district captain for service and engagement.- Leveraged operational, financial, safety, team and guest KPIs to align company strategy with actions and to improve employee engagement leading to sustainable results.- Led talent development initiatives, performance management, staffing, training, employee relations, payroll, and succession planning.- Worked with leadership team to cultivate and support a culture of inclusivity, to ensure every team member is respected, empowered and valued for their unique contributions, viewpoints and experiences.- Facilitated leadership development programs to elevate talent in current roles, and prepare for next level roles and future assignments.- Led a team of 3 exempt executive leaders, 7 team leaders, and 130+ team members of one location, and a concurrent second location of 4 exempt executive leaders, 8 team leaders, and 200+ team members.- Facilitated and led annual review process to establish performance ratings, strengths and weaknesses, goal plans, rate of compensation, and rewards.

University City

Rivergate Super Target, and Matthews, NC locations

Stonecrest Target

-Strategic hiring, orientation, training and development of team members for a new location.-Administrative functions including maintaining employee files, balancing accounts, employee scheduling, labor and sales tracking, and submitting weekly company reports.-Weekly inventory and purchasing of food and beverages followed by cost analysis.-Implimentation of training/coaching systems to increase team member success and employee morale.

- Identified, developed, and evaluated marketing strategies, based on knowledge of establishment objectives, market characteristics, and local competitor activities.- Negotiated contracts and built relationships with vendors/entertainment for weekly events, acquiring $7,500 in sponsorship for the 2013 event season.- Increased local store email platform by 2,300 members, text platform by 350 members, and fan page by 1,200 fans to promote brand awareness.- Increased year-over-year sales through local store marketing, including 40-50 business visits/calls per week to build regular business.

- Developement of contests, promotions, and workshops to increase employee investment and motivate team members to grow and excel. - Scheduled and received food and beverage deliveries, checking delivery contents to verify product quality and maintain par levels.- Organized and directed employee training programs, resolved personnel problems, hired new staff, lead orientations, created employee schedules, and evaluated employee performance in dining and bar departments.- Traveled to assist in management of sister locations across North Carolina and South Carolina.