- Provide phone, e-mail, and chat support to local, national, and international customers- Process tax exemptions and purchase orders for institutional customers- De-escalate customer concerns calmly, logically, and empathetically with thorough knowledge of the company and the products for sale- Interface with warehouse employees to resolve time-sensitive inventory issues

- Managed front of house at original location of one of St. Louis’ most popular barbecue restaurants on busy weekend nights- Worked with company as it grew from 1 location to 15+ locations- Handled higher-level concerns, managed nightly deposits, organized orders for next day- Assisted customers with catering requests via e-mail/phone, assisted call-in/in-house customers- Prepared, delivered, and set up numerous catering orders on tight schedules- Cultivated years-long customer relationships via e-mail catering requests, phone, and deliveries- Helped to train years of front-of-house employees- De-escalated customer concerns calmly, logically, and empathetically with thorough knowledge of the company and its products

- Performed troubleshooting for customer issues via e-mail- Designed screen layout, graphics for iPad app, created mapping graphics for software- Provided graphic design work for marketing items- Updated software user’s guide- Created user's guide for network device- Performed QA testing for software updates- Updated floor layout outlines for cell site servicing

- Provided English and Spanish-language first-level technical support for full-text and citations websites via e-mail, phone, and online chat for North America and Latin America- Provided worldwide first-level technical support for Engineering Village and illumin8

- Concession sales- Answered incoming phone calls, processed ticket purchases

- Guarded works- Assisted visitors