Oversee product development activities and lead cross-functional collaboration with clients, product managers, designers, and engineers to drive the entire technology product lifecycle using Agile Methodology.

Led Phase 1 migration of Baddies in Tech (BIT) digital platform transformation, establishing project timeline, resource allocation, and critical success metrics. Orchestrated 3-month website integration plan across 4 cross-functional teams (UX-Platform, UX-Design, Product Strategy, Development), maintaining 100% milestone delivery. Implemented Agile methodology with bi-weekly sprints, resulting in successful launch of community platform serving 10,000+ members with zero critical incidents post-deployment.♦Drove project success by managing essential administrative functions, facilitating cross-team collaboration, and proactively securing resources to ensure teams achieved project objectives.♦Delivered target guidance to 30+ team members by establishing team support through mentor office hours increasing efficiency from 65% to 88%♦Improved project alignment with client goals by partnering with product strategy to refine project vision utilizing stakeholder feedback♦Implemented real-time feedback system through streamlined communication channels, reducing project bottlenecks by 65% and accelerating decision-making from 24-hour cycles to under 15 minutes

Direct comprehensive revenue cycle operations and lead business office team at 72-bed behavioral health facility, overseeing $30M+ in annual revenue while ensuring regulatory compliance and operational excellence.♦ Managed data-driven process improvement projects through waterfall methodology, resulting in 40% increase in point-of-service collections and exceeding cash targets by 25%♦ Developed comprehensive staff training program on billing compliance and revenue cycle best practices, resulting in 98% accuracy rate in claim submissions and 30% reduction in avoidable denials♦ Orchestrated ADAMH partnership initiative during COVID-19, managing project lifecycle from planning to implementation of financial assistance program that secured $375K in revenue while ensuring healthcare accessibility♦ Implemented daily Scrum methodology with cross-functional leadership team, facilitating data-driven stand-ups that increased claims processing efficiency by 40% and reduced care delivery blockers by 65% through rapid problem identification and resolution

Led transformative initiatives as a Financial Counselor, resulting in significant revenue growth, enhanced patient satisfaction, and improved inter-departmental collaboration to achieve organizational goals.♦️ Spearheaded revenue cycle analytics through HCS system optimization, establishing automated monthly reporting workflows that identified $900k in missed charges and improved cash collection rate from 85% to 94% within 6 months♦️ Directed and coordinated the overall function of revenue lifecycle activity, ensuring maximization of cashflow for 100+ accounts monthly while improving patient and family relations. ♦️ Led cross-functional collaboration initiatives between Business Office, Intake, and Clinical teams, resulting in 40% reduction in claim processing time and 35% increase in claim rates for services rendered. ♦️ Drove a 45% increase in upfront collections within 90 days by designing and implementing a targeted training program. Aligned training with business objectives to enable teams to effectively identify and monitor customer information, reducing out-of-network admissions and safeguarding revenue.

Manage front-desk operations at 144-bed behavioral health hospital, serving as first point of contact for patients, families, and healthcare providers while ensuring HIPAA compliance and exceptional care standards.♦️ Coordinated seamless communication between clinical teams, families, and visitors for 200+ weekly interactions, maintaining 100% accuracy in message delivery and visit documentation.♦️ Collaborated with intake team to optimize admission processes, contributing to 25% reduction in registration bottlenecks and improved bed utilization rates.♦️Implemented new visitor management system, enhancing facility security protocols while processing 500+ monthly visitors with 98% compliance rate

Manage front-desk operations at 144-bed behavioral health hospital, serving as first point of contact for patients, families, and healthcare providers while ensuring HIPAA compliance and exceptional care standards.