Essence Thomas Email & Phone Number

Charlotte, North Carolina, United States

Managed a team of creative professionals, overseeing intake and delivery of production material while ensuring timely and high-quality project completion. - Defined project schedules and led team meetings, fostering collaboration and driving continuous improvement - Led the Restricted Access (Fed) Team: managing sensitive, high-security projects with strict confidentiality protocols. Ensured all team members were compliant with security measures while delivering top-tier creative work. - Spearheaded training initiatives to evolve processes and tools, enhancing team efficiency and communication. - Assisted with hiring and onboarding new team members - Facilitated client communication and managed expectations, delivering results aligned with SLA’s and business goals. - Introduced a weekly meeting space to improve team culture and engagement, leading to an increase in team morale and performance. - Conducted monthly performance reviews, setting goals that aligned with both individual growth and client satisfaction. - Key achievement: Enhanced client satisfaction through improved delivery timelines and quality control.

Charlotte, North Carolina, United States

- Produced high-quality PowerPoint presentations based on client brand guidelines, ensuring clear communication of complex ideas. - Handled quick-turn requests with top-tier quality under tight deadlines. - Acted as the primary point of contact for client communications, resolving issues swiftly and maintaining strong client relationships. - Key achievement: Reduced turnaround time for key client deliverables through workflow optimization.

- Developed brand identities for diverse clients, including logo design, ad campaigns, and presentations, tailored to target audiences. - Led client consultations to understand project scope and develop design strategies that aligned with business objectives. - Delivered projects under tight deadlines while maintaining high design standards. - Key achievement: Increased client business visibility through strategic brand design solutions.

- Managed day-to-day operations, overseeing a team of 15 and ensuring customer satisfaction and operational efficiency. - Led hiring, training, and performance management to foster a high-performing team. - Key achievement: Reduced waste and improved store profitability through process improvements.

Greater Lynchburg Area

- Managed a staff of approximately 5 employees. Assigned, oversaw and evaluated day to day work - Managed training, evaluating, and coaching of employees- Provided on the job training for new employees- Ordered materials from external vendor each week - Entered receipts, controlled labor, equipment, cleaning and paper supplies to ensure a minimum loss from waste or theft.- Routed deliveries and drivers to maximize delivery business and speed- Responsible for 100% of the cash drawers at all time during the shift- Performed preventive maintenance and upkeep on the store's equipment and supplies - Great attention to detail for order accuracy- Input Weekly Sales and Inventory into Quickbooks

Lynchburg, Virginia Area

Responsibilities• Develop and maintain a professional relationship with the Department Store partner; communicate successes and opportunities to supervisor; maintain professional level of communication.• Execute and maintain all visual and marketing directives to Company and/or leased partner standards; ensure all weekly promotional sign changes are executed timely.• Complete all transfers, price changes, damages, and markdowns by effective date. AccomplishmentsNumber one sales in my district (July)

Graphic Design

Advanced Diploma, General Studies, 9-12