o Achieved over $800K in sales within 10 months of transition into independent sales roleo Utilizing MindBody reports, student feedback, and metrics to generate pipelines and leadso Generate sales reports, detailing progress, opportunities, and challenges to Operations Managero Initiate contact and close deals with customers via Axle, Intercom, email, and texto Pitch & execute mass marketing/sales campaignso Coordinate & book buyouts/private events with members & high profile customerso Audit website & products to maintain active websites internally & publicly

o Handle bookings, account management, guest relations via MindBody AI Messenger & email o Pitch sales, marketing, and customer outreach initiatives to grow sales and company industry rankingo Serve as a liaison cross-departmentally to maintain brand standards & optimize guest experienceo Identify and initiate contact with potential customers through text, email, & CRM systemso Identify and report any issues or factors affecting the operation, customer experienceand overall journey of productso Perform routine software review and updates to ensure best in class experience for staff and students

o Fulfill online orders for growing boutique pilates studio in NYC & The Hamptonso Manage online and in-store inventory through Shopify and MindBody platformso Create strategies to optimize sales online and in-studioo Communicate with customers to provide answers and solutions for orders

o Assists management and instructors with operations, upkeep, and engagement across three locationso Shapes student experiences and handles account and schedule inquiries

o Empower young artists through theatre, imaginative play, storytelling, socio-emotional learningo Build curriculum for classes, camps, workshops, private engagements, productionso Engage with community partners through educational performanceso Partake in professional development trainings (positive discipline, anti-racism, covid-safety, etc)

o Engage young women, girls, and GNC students with their community through performance o Develop curriculum based on the Girl Be Heard Mission, student interests, & student skill seto Organize community milestone events and enrichment programming with Programs Managero Attend Recruitment events, Fundraising engagements, & monthly development meetings/trainings

o Liaison between management, associates, vendors, & guests at specialized children’s event spaceo Executed owner's vision through event planning, preparation, set up, & facilitationo Provided administrative support & Assisted with managerial transitiono Managed emails/calls, memberships, bookings, mail/packages, Mindbody data, & guest relations

o Co-founded a femme ensemble theatre group that has produced new work in NYCo Co-developed & performed in new works from 10 minute to 45 minute workso Created marketing materials for target audience on a micro budgeto Submitted for festivals, grants, and residencies

o Built community through mentorship, policy enforcement, crisis management, & peer mediationo Compiled confidential data & Filed reports on a deadline for administration & operations depts.o Planned & Budgeted for monthly programming & Led floor meetingso Partook in sensitivity, inclusivity, & crisis training & weekly meetings for on call duty rotation

o Aided Enrollment Manager with scheduling, filing, open houses, & correspondenceo Organized & Oversaw audition days for the university’s 8 performing arts programso Maintained confidential database of applicants’ admissions status & audition noteso Led tours & information sessions

o Served as a university ambassador for incoming studentso Connected students with on campus resourceso Collaborated with peer leaders on orientation programing and goalso Corresponded with students and families via phone, email, mail, and in person

o Supported President & Contracts Manager of small performing arts management companyo Organized artist’s visa applications, corresponded with USCIS & venues, & prepared contractso Managed company website, social media, 3i database, emails/calls, mail/packages, & supplieso Arranged travel/accommodation for artist engagements & industry conferenceso Executed promotional campaigns & assisted with creative pitches

o Shaped guest experiences at busy restaurant in Battery Park Cityo Managed calls and reservations o Collaborated with hosting team and management to solve guest related concerns

o Fulfilled clerical duties for experimental theatre companyo Conducted production research & participated in rehearsalso Assisted with fundraising outreach