Trey Burdine Email & Phone Number

Denver Metropolitan Area, Colorado, United States

• Create and maintain group policy objects, recommend secure technical implementation guidelines for Windows workstations, support an office engineering staff in software, hardware, network troubleshooting and all related information technology needs.• Active Directory management of employee profiles, create and update a base Windows 10 image using Hyper-V and Smart Deploy software to image office computers. Work IT trouble tickets, and update firmware, BIOS, system drivers and software to mitigate newly discovered security flaws and increase system reliability.

Greenwood Village, Co

• Apply diagnostic techniques to identify problems, investigate causes, and implement solutions to technical problems encountered with a wide variety of networking equipment, computer hardware, software applications, desktop and mobile device operating systems at Verizon sites throughout Colorado – I support Windows 10, macOS OSX, and Apple iOS, and Android mobile devices• Provide end-user software and hardware troubleshooting and support; participate in a 24x7x365 on-call rotation for mission critical Verizon equipment and systems• Install, configure, and upgrade computers, networking hardware and software applications at my assigned sites in support of uninterrupted IT operations• Configure equipment to baseline secure technical implementation standards, image computers, support on-boarding and off-boarding of employees and contractors, work trouble tickets, document root cause analysis findings, and install wireless access points

Tucker, Georgia

• Examined various data sets to ensure employee compliance to operational procedures and produced reports explaining the primary underlying drivers of trends in the data and key operational indicators• Was Responsible for the complete life cycle of my retail store’s inventory, performed the monthly physical inventory count and reconciled any variances• Involved in all operational aspects of the store necessary to ensure smooth functioning and provided technical assistance to employees and customers

Covington, Georgia

• Analyzed customers’ needs and presented a uniquely tailored wireless solution to fit their lifestyle and budget

Tucker, Georgia

• Performed a wide variety of service transactions and troubleshot mobile devices to quickly and efficiently solve a wide range of problems• Taught Apple and Android wireless workshops

Bachelor Of Business Administration (B.B.A.), Finance

Bachelor Of Business Administration (B.B.A.), Economics