Eric S. Sweet Email & Phone Number

Winston-Salem, North Carolina, United States

Provides strategic guidance and thought leadership to clients implementing Aprimo Software-as-a-Service (SaaS) solutions. Utilizes strong project management techniques to enhance customer interactions, with a focus on expediting the "Time to Value" process. Cultivates and strengthens relationships with clients and strategic partners, focusing on partner enablement and ensuring long-term customer success with a strategic outlook. Orchestrates the deployment of numerous activations across various… Show more Provides strategic guidance and thought leadership to clients implementing Aprimo Software-as-a-Service (SaaS) solutions. Utilizes strong project management techniques to enhance customer interactions, with a focus on expediting the "Time to Value" process. Cultivates and strengthens relationships with clients and strategic partners, focusing on partner enablement and ensuring long-term customer success with a strategic outlook. Orchestrates the deployment of numerous activations across various industries.- Coordinated the successful deployment of Aprimo Digital Asset Management (DAM) and Marketing Operations solutions for numerous clients within the financial services, pharmaceuticals, and life sciences industries.- Formulated and executed numerous quarterly OKRs, driving continuous process and practice improvements.- Played a pivotal role in the inception and development of the mentor/mentee program, fostering a collaborative and supportive environment that enhanced team members' professional and personal development.- Identified and secured additional opportunities across various client accounts, effectively boosting Annual Recurring Revenue (ARR), maximizing Return on Investment (ROI), and improving the overall profit margin. Show less

Greensboro/Winston-Salem, North Carolina Area

Developed a comprehensive suite of company offerings, including Cloud Migration Governance, Customer Experience optimization, Post-Implementation Customer Advocacy, and Vendor Accountability. Developed and executed comprehensive quality assurance strategies throughout the entirety of project development. Designed and developed critical internal requirements document templates and detailed customer solution diagrams, providing detailed and precise documentation to support effective project… Show more Developed a comprehensive suite of company offerings, including Cloud Migration Governance, Customer Experience optimization, Post-Implementation Customer Advocacy, and Vendor Accountability. Developed and executed comprehensive quality assurance strategies throughout the entirety of project development. Designed and developed critical internal requirements document templates and detailed customer solution diagrams, providing detailed and precise documentation to support effective project planning and execution.- Pioneered an unprecedented multiple cloud-to-cloud migration for one of the world’s largest non-profit organizations, managing the seamless transition of 13 lines of business and overseeing a team of over 1000 agents.- Led on-site requirements gathering sessions as part of enterprise-wide Contact Center environment audits, effectively identifying critical business needs and aligning technological solutions to meet specific client challenges and requirements.- Directed the implementation of a state-of-the-art enterprise application ecosystem for the American Red Cross. Show less

Winston-Salem, Nc

Engaged directly with clients, providing crucial technical sales support, and overseeing project definition and scoping, ensuring alignment with client objectives. Developed and implemented adaptable best practices to ensure the successful deployment of solutions. Managed change processes, ensuring alignment with strategic and procedural protocols. Fostered lasting stakeholder relationships, delivering tailored technical support and training to clients.- Generated substantial increase… Show more Engaged directly with clients, providing crucial technical sales support, and overseeing project definition and scoping, ensuring alignment with client objectives. Developed and implemented adaptable best practices to ensure the successful deployment of solutions. Managed change processes, ensuring alignment with strategic and procedural protocols. Fostered lasting stakeholder relationships, delivering tailored technical support and training to clients.- Generated substantial increase in profitability by implementing highly effective workflow and financial solutions management strategies, leading the successful design and requirement gathering for several Fortune 100 companies.- Established a strong presence as a client-facing application subject matter expert, playing a pivotal role in driving solution adoption from project initiation through to successful delivery, resulting in improved client understanding and satisfaction.- Garnered multiple promotions, reflecting consistent high performance and the ability to excel in increasingly challenging roles.- Earned multiple certifications, showcasing dedication to continuous learning and professional development. Show less