Esteban Resio Email & Phone Number

Miami, Florida, Us

Minneapolis, Mn, Us

- Led a Target Starbucks team to consistently being above 50+ connection score (guest engagement) for June '21 to present, and to a district/group leading connection score for Sept. '21 and Oct. '21.- Led Target Starbucks to FY profit from -40% to +2%, increasing from June '21 to present with Starbucks FY Sales Comp increasing to 102%+ over LY

Minneapolis, Mn, Us

• In partnership with the Store Director, created the store staffing strategy and planned intentional recruiting efforts to help store leaders find, hire and onboard talent with the right skills and experiences for their team.• Assisted in growing regular teams by 10%+/year, as well as increasing team size by 50-70% during Q4 to assist with multiple work centers.• Assisted in influencing sales over forecast and comp by 5%+ each year for $18M and $25M volume stores.• Helped in increasing engagement and reducing turnover at the store level to district leading ~23% in 2020.• Increased comfortability/engagement of team members coming to and trusting Human Resources to 93% in 2019 per Best Team Survey. Improved engagement of store teams to 80%+ per Best Team Surveys in 2018, 2019, and 2021.• Took an active role in the development of leaders and help my peers be champions of a guest-centric culture with a guest NPS score of 75%.• In partnership with the Store Director, developed a store scheduling strategy to grow the business and support leaders to create guest-centric schedules aligned to their traffic and business peaks.• All other duties based on business needs.

New York, Ny, Us

Completed:2022 Anaplan Certified Model BuilderAnaplan Level 1 Model Building CertificationAnaplan Level 2 Model Building Certification- Built a custom Anaplan solution for a fictional Unicorn Candy Company, with corresponding synced UX pages, all developed according to user stories from the different stakeholders.- Created a data hub, a supply chain model, and a FP&A model that contained 40 lists, 70 modules, and more than 250 line items incorporating actions, processes, DCA and other security settings.

Deerfield, Il, Us

With direction from the store manager, assists in overseeing the operation of a Walgreen store. Monitors and analyzes the customer service provided by team members and offers feedback and coaching. Greets customers and offers assistance with products and services. Models and shares customer service best practices with all team members to deliver a distinctive and extraordinary customer experience. Resolves customer complaints and helps respond to customers special needs. Supervises the operation of store and team members, opening/closing/changing shifts, and task delegation to team members. Performs and supervises merchandising by planning and ensuring the implementation, sets, resets and revisions. Supervises the receiving, stocking, pricing, returning, inventory management and transferring of merchandise. Analyze and create plans according to financial & performance data for the store and pharmacy. Ensures training of team members and provides coaching, mentoring, and discipline when needed. Manages performance of all front-end non-leadership by participating in goal setting, mid-year review conversations and annual performance reviews. Executes Human Resource activities to acquire and retain staff, insuring compliance with corporate policies and governmental regulations. Ensures store is properly staffed according to store needs by scheduling staff accordingly and ensuring proper timekeeping duties.

Deerfield, Il, Us

With direction from the store manager, assists in overseeing the operation of a Walgreen store. Monitors and analyzes the customer service provided by team members and offers feedback and coaching. Greets customers and offers assistance with products and services. Models and shares customer service best practices with all team members to deliver a distinctive and extraordinary customer experience. Resolves customer complaints and helps respond to customers special needs. Supervises the operation of store and team members, opening/closing/changing shifts, and task delegation to team members. Performs and supervises merchandising by planning and ensuring the implementation, sets, resets and revisions. Supervises the receiving, stocking, pricing, returning, inventory management and transferring of merchandise. Receives exposure to analysis of financial & performance data for the store and pharmacy. Ensures training of team members and provides coaching and mentoring. Participated in and passed Lead Engage Advance Perform (LEAP) training, a requirement to become Assistant Store Manager (ASM), in September 2015.

Deerfield, Il, Us

Took position due to relocation and reorganization of company.With direction from the store manager, assists in overseeing the operation of a Walgreen store. Monitors and analyzes the customer service provided by team members and offers feedback and coaching. Greets customers and offers assistances with products and services. Models and shares customer service best practices with all team members to deliver a distinctive and extraordinary customer experience. Resolves customer complaints and helps respond to customers special needs. Supervises the operation of store and team members, opening/closing/changing shifts, and task delegation to team members. Performs and supervises merchandising by planning and ensuring the implementation, sets, resets and revisions. Supervises the receiving, stocking, pricing, returning, inventory management and transferring of merchandise. Receives exposure to analysis of financial & performance data for the store and pharmacy. Ensures training of team members and provides coaching and mentoring.

Deerfield, Il, Us

General merchandising, cash management, zone management, assign/delegate tasks to employees, handled general customer complaints, inventory management, assists in employee training.From March 2011 to August 2011, was one of three team leads chosen to help lead our districts team in remodeling/restructuring stores in a weeks time each. Our team was composed of 10 permanent members and 6-8 members that would change depending on the community of stores we were remodeling.Was transferred in August to Dearborn Heights, MI by request of the District Manager to help fill the role of another strong manager that was leaving the company.

Troy, Mi, Us

Entered, organized and maintained different forms of personnel information electronically with their personnel database as well as spending a brief moment in time in entering and organizing data for a EEOC report.

Avon, Ohio, Us

Extracted information using SQL into Excel spreadsheets to create sales and item movement reports for their marketing and sales departments and analyzed the data for potential trends of note.

Bachelor Of Science (Bs), Business Administration And Management, General

Certification, Anaplan

Marketing