Esteban Ruiz Email & Phone Number

California, United States

Oakland, Ca, Us

Oakland, Ca, Us

- Build out, management and maintenance of VMware infrastructure, across data centers and remote offices- Management and maintenance of Windows servers (Windows Server 2003-2016)- Physical security Systems administration for Corporate and Remote offices (Badge access and Security Camera servers)- Anti-Virus server administration for endpoints and server infrastructures- Windows DFS+R configuration, management- Windows imaging server infrastructure configuration and management - Tape Backup administration for server infrastructure (Netbackup)- General System troubleshooting- System automation- PowerShell scripting- OneLogin Administration

Oakland, Ca, Us

- Hardware and Software Support for Mac OSX, iOS, Windows XP, Windows 7, Windows Mobile, Android, and BlackBerry - PC and Mac Imaging- Software license compliance auditing- IT Purchaser - PBX phone system support- User account creations

San Rafael, Ca, Us

Desktop Support for users across all branch locations throughout the Bay AreaResponsible for creating/troubleshooting network and email accounts for new hires in Windows andNovel network environments.Supporting all core business apps including;- Office 2000; 2003; XP; and Office 2007- Outlook Setup and support- Encompass Support- Creating images of PC’s using Acronis True image- Installation and support of Symantec Anti-virus software- General LAN network trouble shooting- Support all Laser jet printers on the network- Hardware installation/upgrades and maintenance

Sub-contracting IT workInstallation and configuration of anti-virus systems at corporate officesInstallation and configuration of computer systems

IT support for all users for Local Print Media company across 3 branch locations Platforms included,Windows XP, 2000, Server 2000, Server 2003, Mac OS 9 -10.5 - Hardware / software support- Responsible for troubleshooting all network, printing, issues- Responsible for maintaining and monitoring server room environmental issues- Responsible for Manual daily backups of sequel server database- IT Purchaser- Managed all of the company’s websites- Migrated the company over from in house Novell Groupwise email server, to hosted Google apps emailIn 2006 I was tasked with taking over as the Online Media lead for the local News Paper’s website. I was able to grow average daily visitors from less than 500 daily visits to over 5000 daily visits. This resulted in a tremendous growth in advertising revenue for the website.

Us

- Provided phone support, with installation and troubleshooting of our Online Express Software.- Worked closely with our internal IT, QA, and programming departments to resolve issues, such as:network and/or server issues.- Trouble-shooting of the programming logics and validations of our custom forms.- Offered Webex support (remote administration of the customer’s computer) to trouble shoot as well as train customers on how to use our software- Answered mortgage related questions that pertained to specific Home Loan programs and how they were programmed into our software for the closing document packages.