Esteban Videla Email & Phone Number

Dallas-Fort Worth Metroplex

Perform advanced analysis and diagnosis on a SaaS based AP Automation application to provide guidance and answer questions through email, phone, screen share calls or live chat.Experience supporting tickets in a queue (Salesforce)Ensure 100% client retention by delivering stellar customer support after clients are live on the platform.Develop best practices, tips and training scripts for customers on proper use of program.Identify early symptoms, patterns and solutions for upcoming technology challenges.Input relevant technical issues & enhancement requests into tracking software.

Toyota Financial Services. Plano, Tx

Perform break-fix support for a wide range of hardware and software.Maintain and support applications and systems for Toyota’s Treasury Group (Toyota Financial Services). Provide IT consulting and white glove support of Toyota Financial Services executivesCoordinate with other technology groups (internal & 3rd party) to maintain all mission critical trading systems, such as Bloomberg, ATOM, DTCC; databases, trading wall content and user equipmentMaintain and monitor trade floor data room, which has limited accessUtilize Service Now as a request (task) and incident ticket management tool and remote support to various other location to assist the field engineers; Use requests / tasks for hardware upgrades or Incidents for replacements if one is necessary for resolutionSupport a standard set of applications plus additional software and hardware specific to a financial institution

Dubai

Fully responsible of the cabin by managing resources (time, product and people) and maintaining standards (safety, security and service) to ensure customer needs are met Ensured that customers are consistently provided with the highest quality of customer service through inspired management of crew members. Ensure customer complaints in the respective cabins are fully investigated, managed effectively, documented and appropriate service recovery is applied where applicable

Córdoba Province, Argentina

Assembled and maintained the company's networkProvided maintenance and user support for numerous devices and operating systemsSuccessfully troubleshooted and resolved end-user complications through research and effective follow up practices

Attended, Chemical Engineering

Bachelor Of Applied Science - Basc, Natural Sciences, Highschool