Esteban Castro Email & Phone Number

Costa Rica

Responsible of handling local and international benefit programs, immigration processes (North America, LATAM, and Europe), verification of employments, onboarding and offboarding. As a senior administrator, I lead and mentor a team of HR professionals, fostering a collaborative and inclusive work environment.

Heredia, Costa Rica

Contacted clients through email with new programs training and certifications Microsoft offered. Bringing business relationships into Microsoft certifications and training programs.

Costa Rica

Worked directly with business provided in them with support and implementation of cloudservices of Amazon Web Services. My responsibilities included, but were not excluded to,reaching out to clients, informing about the AWS services, providing them with trains for theCloud services and finally seeing they succeed with Amazon Web Services.

San Jose, Costa Rica

Sales tracking, sales investigation. Responsable of tracking, assisting and investigating on Cisco product orders. These tasks required exceptional time management skills and investigation skills due to the complexity of the cases assigned to the department, contacted partners and assisted them through all the process starting from the orders all eh way to seeing them success with our products.

San Jose, Costa Rica

Provide excellent service when assisting advertisers in all their queries and look for an area of improvement in the processes.Seller Support associate for Amazon Advertising cases for Vendors, Sellers, continuously exceeding performance metrics, with excellent time-management skills and the ability to work independently.Easily found process that could be improved and identified issues that were be affecting multiples advertisers and investigated and proposed ways of solving them as… Show more Provide excellent service when assisting advertisers in all their queries and look for an area of improvement in the processes.Seller Support associate for Amazon Advertising cases for Vendors, Sellers, continuously exceeding performance metrics, with excellent time-management skills and the ability to work independently.Easily found process that could be improved and identified issues that were be affecting multiples advertisers and investigated and proposed ways of solving them as soon as possible. Show less

San Jose, Costa Rica

As a Provisional Team Manager was responsible of reporting performance directly to the site supervisor, coaching and assisting my agents, improving and delivering results.

San Jose, Costa Rica

Customer service and sales senior representative at SYKES LATAM. Agent for a telecommunication company: deliver results and exceeded them in less than 7 months therefore I became a mentor for the agents working with this company.Additional tasks: Sales accelerator and motivator for the agents working for this telecommunications company. Also, performing evaluations of calls of my coworkers and reporting them to my manager.